The Pharmacy Chick

Flying the coup in retail

The New Years Hate List.

Filed under: Uncategorized — pharmacychick at 6:55 pm on Tuesday, January 7, 2014

From all of us pharmacists to the rest of the world, I introduce the hate list.  Feel free to add to it (within reason)

1. To everyone who decided they DIDNT need a flu shot in the fall and now falls prey to media panic…we hate you….and your pissy attitude when we tell you we are now out of stock.  Where were you in October when I had literally 1500 doses sitting in the fridge…and lots of staff to help.  We are back to normal labor model and yes it will take an hour to process that shot….if we had any. Youve already told me youve been to 4 pharmacies. Why would I be any different?

2.  To the insurance companies fail to issue cards before the new year…We hate you.  And to CVS CAREMARK who refuses to provide that information to the customers over the phone ( only to me)  We hate you more.  Its THEIR information! GIVE IT TO THEM.  Do you really think I have time to call you 15 times a day to get processing information because your lazy processing department cant get cards out timely?

3. to patients who HAVE received new cards and dont bring them to me…We hate you.  Getting angry at me because I filled your prescription for cash because your plan terminated 12-31-13 isn’t going to change the price.  AND if you had checked your voice mail BEFORE traipsing over here, you’d have a very polite message from moi reminding you of that fact.

4. My employer to had a colossal snafu in the  computer system and wiped out 6 years of doctors information…we hate you.  It looks pretty stupid to have a doctor with a Tennessee address and a local phone number..which we cannot update because of some crazy national data base rule.   So technically we fill a prescription with inaccurate prescriber info.  Thanks.

5. to anybody who waited til monday to refill their prescriptions and wants it RIGHT NOW..we hate you.  We can do amazing things,  but not on YOUR time schedule.  we have to use MINE.  And 30 people cannot wait for their prescription and get it in 10 minutes. The first day of the week, first week of  month AND year is the perfect storm for all retail pharmacies.  Toss in flu mania and its ugly.

6. To ANY insurance company who requires transmitted information that is not on their card…we hate you. Yup, its you again CVS CAREMARK.  If you put a card with an ID  number of 00045321 and then verbally tell me I need 5 leading zeros instead of 3 then shame on you and every member of your overstuffed organization.  A big puss filled boil on all your butts.

7. And while I am having a hate fest with insurers, let me add this one more.  To you who require generic substitution but then charge the same brand name copay because its still expensive.  We hate you.  You aren’t making any friends with your clients or patients when their Cymbalta costs them 50.00 as a single source product but then 50.00 as generic too.  Sure, you  charge them even more for the brand NOW, but why not cut them some slack.. Generic is generic to them. We are happy to comply with your requirements but give us a reason to support it!

YOUR turn!! What do you hate this new year ? (pharmacy topics only )


A new years quiet.

Filed under: Uncategorized — pharmacychick at 11:13 pm on Wednesday, January 1, 2014

I love to take a walk. As much as I would like to have Mr Chick with me, he seldom enjoys a walk like I do unless he is hauling around a golf bag. All summer long I walk the fairways  of the golf course and in the winter I walk the paths hear my house. I haven’t walked as much this winter as I should so this morning I peeked outside and decided  “no rain” means “yes walk”.  Mr Chick wasn’t stirring yet and I wake up at about the same time each day regardless of when  I go to bed so I crawled out of bed, put on my walkers, ankle weights, and fanny pack and left.

It was an unusually quiet morning today.  Perhaps the occupants of the houses were still snoozing off the late night revelry bringing in the new year.  Perhaps it was the dense fog that enveloped me like a cold wet blanket.  Regardless, all I could hear was my feet padding along the asphalt and my breathing as I moved along.  Even the birds werent singing yet.  One lone woodpecker was beating against the trunk of a tree I couldn’t see for all the fog.For the most part I was the lone occupant on this part of the path.

Walking is a great way to think.  Unless you stuff your ears with buds and blare music in them, a walk can be a great way to shake the trash from your head.  At first my head was such a mess it seemed  “noisy” to me.  My internal lists of stuff to do, bills to pay, various thoughts moving around, reliving recent events all were rattling around like a hive full of bees.  It was probably a good 20 minutes before I could shake most of the chaos inside.  Slowly my brain got quieter.

Sometimes I use my walk times to talk to God and see if he has anything to say to me.  I’ll be honest. its hard to talk to God sometimes when I am told he is only a breath away but FEELS like he is completely unreachable because of my life circumstances. My head is busy and I get so wired up in the present and my “stuff” that instead of walking WITH God, I just trudge on like a lone soldier on a mission.  I am not very good at resting…either my body or my mind..and letting God speak–in whatever way he “speaks”.  And no I am not one of those goofballs that thinks that God talks to me in some George Burns sort of way.

But I wish he would…I think. Perhaps I would be better prepared for those curveballs that I get thrown…or not fall for that temptation that I swear I would never do, but do anyway…or have the perfect words in a difficult situation..instead of bungling it. But no, I get to walk into the daily murky fog hoping that I have been given enough preparedness to not bungle too many things…to speak and act when I should and remain still when I must.  I hear people say ” God led me to do this, or say that”…but while I have seen in retrospect how God has orchestrated things , I seldom feel he has used me in any significant way but then again, maybe I am not sensitive enough to know. perhaps someday…maybe this year? Every year is like a new page right??

What kid doesn’t like a brand new coloring book?  Each new year is like getting that new book and brand new crayons.  And, like that quiet walk in the fog that shakes the trash out of my busy brain,  I turn to the first page of my new coloring book.  As I crunch along the asphalt and ponder “what ever”… God  is picking the first crayon from the box.

I wonder what He will color?