The Pharmacy Chick

Flying the coup in retail

I must matter to some.

Filed under: Uncategorized — pharmacychick at 9:09 pm on Friday, July 24, 2009

It must have been “love your pharmacist” week.  I don’t know where it came from but I received a host of lovely compliments about me and my contributions to the store I work in.  This came at a crucial time for me because as you know, I struggle with the joy in my job (there isn’t any) and whether I really make a difference in the long run.

One lady came in and after picking up her rx said “Pharmacy Chick, I want to tell you something…you make my life easier. I never have to worry about  my prescriptions…and that is a huge relief for me”  I never thought about that.  For somebody who doesn’t take much more than heartburn and allergy meds, I don’t think much about those who have LOTS of meds.  They make several trips to the pharmacy a month, sometimes a couple of times weekly.  Many have rx’s that need a Dr ok every month.  Others are special orders.  Some have complicated ordering procedures or sigs.  I am grateful that she told me that.  It warmed my heart.

Later a lady came in with her mother. “OH, Am I glad to see you!!  We were afraid you had left!, you have been gone much this month!”  (I have taken some vacation in July)… I told her that as long as she sees the picture on the wall, I am coming back.  She said  “I checked that picture every time I came in, so I knew you had to be coming back…PLEASE, never leave!  ”  Wow.  That blew me away.  They are great people, but certainly not high maintenance.  Again,  it came out of the blue. 

A day later a man came in and after I counseled him on his rx, he said  “Chick,  it is certainly nice to see you here.   Everything is ok when I know you are here”.  Geez, what is this?

These things gave me reason to go on.  Labor cuts, stress, longer work days…all of these chip away at my morale.  I have been jerked around by corporate lately so much so that I wonder if I could ever stand up straight again.  But here I am, still gutting it out.  I realize I want to help people.  I like helping people.  I hate corporate CRAP.  I dont give a flying sh*t about their labor models, their programs, their coupons, their machinations that beat me up.  And despite the losers who try to con controlled subs out of us, I realize it repeats itself at every pharmacy in the nation.

When it comes right down to the basic components, I want to help people live better. 

And for that, Thanks to those customers who lifted my spirit.


Comment by Dr. Grumpy

July 25, 2009 @ 6:43 am

After a day of shit, all it takes is one nice, truly appreciative patient to make it all worthwhile.

Comment by PharmacyJim

July 25, 2009 @ 3:05 pm

Amen to both you, Chick, and Dr. Grumpy. Some days just grind you down, and you wonder what it would be like to do something else. Then you have the kind of day you described, and it makes it “fun” again. We tend to remember the fussy patients, but when just one of our patients says thanks, and shows appreciation for what we do……well, that is pretty neat.

Comment by sickofstupidpeople

July 27, 2009 @ 7:03 am

It’s the compliments from patients like the ones you mention that make going to work every day worthwhile. Periodically, I ask myself why I keep doing this, then one of my favorite patients comes in and reminds me… It’s nice to be appreciated, isn’t it???

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