The Pharmacy Chick

Flying the coup in retail

Practice what you preach? uh, no.

Filed under: Uncategorized — pharmacychick at 3:19 pm on Sunday, April 2, 2017

Recently  ( as most companies d0) we received a memo to login to our various compliance sites and acknowledge this and that and watch this video and take this quiz to see if indeed you somewhat remember the material.

One of this years subjects was on the subject of Harassment.  According to our company we have a ZERO tolerance to harassment in the workplace both from customers and each other. This means that I cant solicit sexual favors for hiring personnel. Damn, I was just going to start doing that….not really.

However, one of the little vignettes that they showed as an example was of a customer who tried to solicit an employee and when rebuffed, decided to play the ‘rude’ card. In the video the store management stood up to the customer and saved the day.

How nice if that was actually the case.  The reason that I write this today is because on the very day that I had to endure this piece of propaganda I was harassed not once but twice and nothing would ever be done about it.

  1.  I went to lunch.  We get a 30 min break from the all day affair that I call a work day. I arrive about 645 in the morning and my shift ends at 9 pm.  3o minutes in the middle to pee and shove food in my mouth is allowed.  I was in the bathroom when I heard this customer swearing about “that fucking pharmacist”  who had to be at lunch when she wanted to get her rx, and the piece of mind she was going to give later on. I told my boss.
  2. A man who took exception to the price of his Eliquis argued vehemently that the price was wrong.  Granted, it certainly wasn’t the same as it was in 2016 and I agreed with that, but I also said that the claim was processed through the right insurance with the right days supply on the right date and whatever price adjudicates is what I am obligated to collect. I offered to hold the  rx if he wanted to contact his insurance and he was under no obligation to purchase it that day if he wanted to check. The next day he came in to buy it and  I asked him what his insurance said and he was belligerent and rude about the whole ordeal ” WELL I”M HERE ARENT I”  Having quite enough, I said ” Sir, you don’t have to buy anything, as I told you yesterday, you can choose or not  choose to buy your Eliquis at this price. I only told you I cannot change it.”   He reported me as rude.

Not one of these interchanges brought anybody out to defend the pharmacist. Nobody approached the customers to tell them that their words accounted for verbal harassment.I have no doubt if either of them were to complete their survey, they would receive a humble apology and a gift card to make me look bad.

This kind of abuse takes place in pharmacies all across the land every single day.

So apparently unless I am raped or beaten in the store by a customer or an employee with witnesses, then I can conclude that their ZERO tolerance policy is perhaps just a bit of an exaggeration.

No April Fools

3 Comments »

Comment by PharmacyJim

April 4, 2017 @ 9:22 pm

Unfortunately, the only thing the training is for is so when WE are accused of something, the company can say WE were trained not to do that. Next comes reprimand or termination. Sorry to be so jaded, but…..

Comment by Jodi

April 8, 2017 @ 11:23 pm

Glad to hear from you, PC! The double standard is in full play here, huh? I know you can’t go all postal on these customers but you also don’t deserve to be treated like that. I know patients get frustrated; you & I have spoken at length regarding my frustrations w/ a pharmacy. However, I would never go off like that. It won’t change anything and a GC isn’t worth it to me (nor the solution). How’s Mr. PC doing? Take cere of yourself!

Comment by Robin

June 7, 2017 @ 12:58 pm

In my manager role (29 years same small chain) I’ve stood up to harassing customers in defense of myself and especially my clerks and technicians a whole lot, and boy it’s not easy (especially as a chick). However most of the front end managers know by now that our customers are not ‘always right’ and haven’t given me much heck over it. And I guess I do pick my battles maybe better than I used to.

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