The Pharmacy Chick

Flying the coup in retail

Lets talk technology!

Filed under: Uncategorized — pharmacychick at 8:18 pm on Tuesday, November 22, 2016

Technology…we all love technology. For the most part technology has made our lives run smoother.  It can also be said that it can complicate things to an infinite degree.  I love my tech toys.  I have MacBooks, iPad, iPhone  iPod, Kindles, bluetooths,SmartTV, etc etc etc.  You name it, the Chick house probably has it..(or soon will).

To that end, to own that technology  means to understand it and use it properly.  For a lot of people they simply cannot use it properly…or they think that it will replace one technological miracle…their brain.

May I say to you that tech toys and apps will not replace your brain…Its trying to however… I no longer know phone numbers, save my own.  My personal device has them all.  If I don’t remember a stat or some morsel of information all I have to do is ask Siri. WIKI knows everything about everything now,

We recently introduced a few tech advances in the pharmacy for our patients.  Some time ago we initiated reminder phone calls for patients to pick up their finished prescription.  More recently we initiated a text program to assist patients with their refills.  Its pretty easy.  Patients get a notification that a refill is due.  answer yes or no if they want the refill.  After its finished they get a text saying its ready.  Easy.

One might think….  Because a lot of our public has apparently retired their brain when they signed up for technology, people have failed to even use THIS rather simple technology properly.   they don’t read the message.. They don’t answer YES to refill it.  they simply show up to pick up a rx they didnt actually order.

” I got a text”. hmmm I can’t find anything for this person. “may I ask what the text said?”   “I have a prescription ready”. ( look around for rx in progress or returns to stock…nothing)  “Do you still have the text? and if so may I see it?” ” alert : Rx due to be filled, answer yes to refill and answer no to cancel.  ” I see its a reminder to see if you are ready for a rx Did you respond to the text?” (I already know the answer) “Uh no, I didn’t read the text”.  (Heavy sigh….)

Technology isn’t your babysitter. It wont make ME your babysitter either. It won’t replace your personal responsibility . It won’t make you take your meds,and it has no affinity for your wellbeing. They are just a bunch of codes to transmit information.  Some of which is normal, some of which is a waste of time. Ill never understand why people get so huffy about their failure to use technology correctly.  I can’t  spoon feed them.

Tech is merely a tool.  A tool to help you.  If you ever get to the point were technology replaces the need for your brain to be involved, God help us all.

 

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