The Pharmacy Chick

Flying the coup in retail

There’s NOTHING worse…a post Thanksgiving message

Filed under: Uncategorized — pharmacychick at 7:36 pm on Monday, November 28, 2016

Monday is the No.1 busiest day of the week.  Mondays before a holiday trump any other monday of the year.  They are chaotic as everybody wants to cram a lot of stuff into a shorter work week.  I am sure the doctors offices are no different.  It was pretty much run run run from 2 hours before we opened to close that night.  As I was operating on fumes half way thru the day we still had close to about 60 unfilled prescriptions in a pile, most of which were printed e-scripts.  Labels were made at  least, but none of them had been counted yet.  Its daunting looking at that pile when we had a full compliment of staff but the scripts were pouring in faster than we could even empty them from the queue.

Its always my feeling that its best to get the computer work done ASAP so we can track the rx. if its still in the queue, its hard to find.  Mr Crabby pants came to the counter in the midst of this mess and wanted a rx that had been scripted in by his doctor about an hour before.  Normally we’d have had that done likely but not this day.  He approached the counter and my tech told him that the script was printed but not assembled yet.  He was getting huffy with my tech so I came over still holding a stack of about 60 labels. ” You know theres nothing worse than driving all the way over here and finding out that my stuff isn’t ready!”   Well I am certainly sorry for your inconvenience but  ( holding the stack of scripts) all of these have come in ahead of yours, so Ill get it ready as soon as I can, Just hang tight.

After he stepped away, I pondered his ludicrous statement out loud “There is NOTHING worse than having to wait 10 more minutes”….. ” yea, nothing worse…abject poverty, having your child murdered, having a terminal painful disease, being a quadriplegic…nothing worse indeed…

I think we all could use a little perspective adjustment now and then and if I signed my own paycheck Id have been happy…no ecstatic to give Mr Crabby pants such an adjustment.  That there is indeed worse things in this world than not having something exactly the way you want it. WE use that term way too much.

Heard on the radio for carpet cleaning ” there is nothing worse than having company over and your carpets are dirty”

Heard on TV   “there is nothing worse than finding yourself without a mate” ( a computer dating service)

Heard on a radio show ” There is nothing worse than going to a restaurant and not finding anything you want on the menu”

You know what?  I wish i was those people because if those things are the worst things they have ever experienced then I want to be THEM.

There are a lot of worse things in this world than anything we experience in our daily lives unless you have been the unfortunate soul to have endured the worst that life has to offer. To you I offer my condolences.  To the rest of us< Lets suck it up and be grateful that if all we have to complain about is dirty carpets, being without a date, and having to wait a little longer for something, we are in very good shape. Give thanks.

Cheers,

PC

 

Lets talk technology!

Filed under: Uncategorized — pharmacychick at 8:18 pm on Tuesday, November 22, 2016

Technology…we all love technology. For the most part technology has made our lives run smoother.  It can also be said that it can complicate things to an infinite degree.  I love my tech toys.  I have MacBooks, iPad, iPhone  iPod, Kindles, bluetooths,SmartTV, etc etc etc.  You name it, the Chick house probably has it..(or soon will).

To that end, to own that technology  means to understand it and use it properly.  For a lot of people they simply cannot use it properly…or they think that it will replace one technological miracle…their brain.

May I say to you that tech toys and apps will not replace your brain…Its trying to however… I no longer know phone numbers, save my own.  My personal device has them all.  If I don’t remember a stat or some morsel of information all I have to do is ask Siri. WIKI knows everything about everything now,

We recently introduced a few tech advances in the pharmacy for our patients.  Some time ago we initiated reminder phone calls for patients to pick up their finished prescription.  More recently we initiated a text program to assist patients with their refills.  Its pretty easy.  Patients get a notification that a refill is due.  answer yes or no if they want the refill.  After its finished they get a text saying its ready.  Easy.

One might think….  Because a lot of our public has apparently retired their brain when they signed up for technology, people have failed to even use THIS rather simple technology properly.   they don’t read the message.. They don’t answer YES to refill it.  they simply show up to pick up a rx they didnt actually order.

” I got a text”. hmmm I can’t find anything for this person. “may I ask what the text said?”   “I have a prescription ready”. ( look around for rx in progress or returns to stock…nothing)  “Do you still have the text? and if so may I see it?” ” alert : Rx due to be filled, answer yes to refill and answer no to cancel.  ” I see its a reminder to see if you are ready for a rx Did you respond to the text?” (I already know the answer) “Uh no, I didn’t read the text”.  (Heavy sigh….)

Technology isn’t your babysitter. It wont make ME your babysitter either. It won’t replace your personal responsibility . It won’t make you take your meds,and it has no affinity for your wellbeing. They are just a bunch of codes to transmit information.  Some of which is normal, some of which is a waste of time. Ill never understand why people get so huffy about their failure to use technology correctly.  I can’t  spoon feed them.

Tech is merely a tool.  A tool to help you.  If you ever get to the point were technology replaces the need for your brain to be involved, God help us all.

 

An early goodbye to 2016 please

Filed under: Uncategorized — pharmacychick at 7:30 pm on Monday, November 14, 2016

I suppose some years rack up as better than some, but this year wasn’t the best for the Pharmacy Chick.  As a whole I’m ready for 2016 to enter the record books and go away.  I get asked via email if I have given up writing and the answer is no, but I can’t think of great things to write. But I thought id share just a bit of my personal side as to why I am stressed and distressed.

In January Mr Chick had a stomach ache, which I wrote about turned into emergency appendix removal.  Having met his deductible in 2015 it was very untimely to start meeting 2016 deductible so early!  He still was struggling with his back nearly a year after surgery 1.

Apri 1 brought the death of one of my dogs, 6 months after the death of my other dog.  Missing them both and down to 2 dogs one of which has outlived all the others so far.  she lives on borrowed time I know.

June we had some more tests on Mr Chicks Back and tried the equivalent of Snake Oil, some stem cell injections, none of which was covered under insurance.  $4k good bye and it didn’t work. $11k in out of pocket expenses so far…

We started process for 2nd surgery.

Sept was the 2nd surgery,  successful by surgery standards but 2 months later same symptoms persist. Doc says nerve damage could take yet another year to heal.  More waiting.

The back brace he work for 5 weeks aggravated the inguinal hernia he has had for many years.  He has to have a hernia repair done before years end. More time off work. More Bills. At least deductible is paid. Fix all you can before years end.

Add that to the 3 skin cancers he had taken off his face last week, that is 5 procedures he has had/or will have before the expiration of this year.  He has missed 10 weeks of work so far ( thank you FMLA and sick pay) and we still have to manage the hernia surgery.

I had an abnormal mammogram and had a second which was inconclusive so we are gonna check again in 6 months.  I care less about me than Mr Chick, so that is a 6 month wait I don’t care about.

One car had a head light out in October.. ” replace the bulb” I asked.  apparently newer model cars don’t ” replace bulbs” $1300 dollars later….yes you apparently replace ” assemblies” when you need a new head light bulb.  God help you if you have a LED..those I am told are $3k. There are advantages to having an old beater.  you can actually replace parts and not entire assemblies!

2 days later I got a broken crown.  Temp crown and $1100 OOP later I am better, but my company has really crappy dental insurance I have discovered.  Insurance is great…when you don’t use it. LOL I am grateful that I do have money in the bank to pay for this kind of financial stress. But bleeding cash isn’t a lot of fun, and we have bled a lot of it so far.

Work has been stressful with the retirement of my immediate superior and the take over by a person I cannot seem to communicate with. He is from a culture that doesn’t speak ” my language” and I don’t mean English.  He sounds like a robot. We had over 2300 flu shots to process in a 6 week period in a time where a tech I had a lot of problems with finally left, and we were 1 full time person short. I have been coming into work at 530 am working to 9 pm some nights to keep the work load from burying me. I praise the end of October and the downward slide of flu shots. Still havent replaced missing tech and most days the office has no staff to cover.

The company I work for has started a major shift in policies and procedures and nearly every day something new has come down the pipe requiring a change in how i do things. Questions are not allowed and explanations are not forthcoming. WE get random auditors showing up every 4-6 weeks for hours at a time. Tell me thats not stressful.

I sleep maybe 4-5 hours a night. And never all  those hours in a row.

Yup, 2016 can just blow.