There are few words that Pharmacy Chick gets annoyed over hearing MORE than being asked to RUSH a prescription. Honestly if you think about it, its a stupid request in the first place. Who asks a dentist to rush a cleaning..or a dr to rush an exam..or worse yet, ask a surgeon to rush the procedure. Filling a prescription is a procedure of sorts. There is a start and a finish and everything in between has to be right. Since I wrote about an error on my last post, it really drives home that rushing anything is a bit of a foolish venture…rushing driving cars causes accidents. Rushing a prescription and failing to follow procure by doing all the necessary checks can cause an error and potentially cause harm and the pharmacists job. I am not saying that I rushed my error in Sept. I have no recollection of that day in fact other than I clearly transcribed an e-script with the wrong strength.
To ask a pharmacist to rush a script is ludicrous not only because it increases the risk of error but it implies that we are some how slow, and putzing along doing non important things when we should be filling prescriptions. To be quite honest, I like to have prescriptions filled and on the shelf as quickly and as safely as possible. I don’t like work sitting around but filling rx is the priority job function. The daily order, the invoices, the return to stocks, the cleaning, the report filing, all that admin crap is secondary to getting things filled. Yet why is it that people think that unless we are asked to RUSH something that we are going to take as much time as we possibly can, deliberately making such patients sit around while we discuss world politics and what we saw on Facebook?
I dont rush rx. Sometimes I will move someone to the front of the line. I certainly have a heart, and can prioritize a person bleeding from a dentist appointment from someone else who hands me a script for lisinopril at the same time. Come on, give me a break. However, At some point there simply is going to be a wait, and no drama production at the counter is going to change that. I might add that asking to rush a prescription also implies that their prescription is more important than the Rx’s that have preceded it and that is unfair to the people who have dropped off their rx ahead of the one I am supposed to rush. Everyone is important. No one is less important than the other. I know urgent, and I know rude. I also know fair. I am pretty good at balancing all of them to get everyone taken care of in the right order.
The last thing I need to hear is I rushed it so I Ru-SHIT..I made a mistake. Because I guarantee you that the dude whose rx I rushed will be the least forgiving if there is a mistake made because I cut corners.
Cheers! and Happy Thanksgiving to all reading this. May you find friends, a warm meal and a comfy place to rest your head on Thanksgiving day!