The Pharmacy Chick

Flying the coup in retail

Memorial Day wishes

Filed under: Uncategorized — pharmacychick at 8:44 am on Monday, May 25, 2015

PC wishes you a safe and blessed Memorial day this year.  She also wants to share a few words, probably not all of them politically correct…as she isn’t known for being that all the time.

Memorial day was mostly a day of picnics and parties for me.  A few years ago, the reality of what this day stands for was driven home when my very best friend’s brother was blown up in Afghanistan.  A lifelong military man, he was NATO advisor and his convoy was blown up by terrorists.  Lives were changed that day as are the lives of everybody who has lost a loved one in this mess over in the Middle East.  When someone doesn’t come home from serving in the military, empty hearts remain. Whether you agree with “policy” in middle east is not relevant.  A death is a death to a family member.

If you were born an American, think for a few minutes about the costs and responsibilities associated with being one.  We aren’t perfect but we live in one of the greatest countries in the world.  You can aspire to be whatever you want and if you try hard enough you have a good chance of being just that.  Of course,  you can aspire to be the worlds biggest free loader and because you were born here, our government helps you achieve that too. A sickening reality but a true one.

Generally however we aspire to earn a living, raise our families, and love life.

If you were NOT born here, and you have CHOSEN to live here, then you should also think a few minutes about the costs and responsibilities YOU have with living here.  A lot of lives were lost so you can enjoy living here too. You have the responsibility to earn a living and support yourself.  You owe it to this nation to respect our flag and our customs if you choose to call USA home now. You do not have the right to trash this country that you have CHOSEN to live in.  So, if you don’t like the US, don’t agree with our basic philosophy, think that you shouldn’t integrate, learn the language we do business in, or desire to damage our buildings and kill our citizens, you may leave and I’d be happy to pack your bags and drive you to the nearest airport.

Most of us fall in the former group. We do our best to better our lives and the lives of the next generation.  But don’t kid yourselves.  Our generous policies have allowed people who hate us to live here. They use the very system of freedoms we possess to HIDE and PLOT.

So, have a safe holiday.  Think about  blessings we have living here and lets hope and pray that we can quit having people to memorialize because of  war and hatred among nations.

 

A Christian Conundrum??

Filed under: Uncategorized — pharmacychick at 10:35 am on Thursday, May 14, 2015

Christianity and Homosexuality has been in the news a lot. Especially as it relates to doing business with gay people..florists, cake makers, pizza makers etc. Until recently one of my employees was gay. No, he still IS Gay, he just doesn’t work for me anymore. Techs come and go quite often in our business. I miss him a lot…he was a good tech and all of my customers loved him.

I was at the golf course one day and someone who knows that I am a believer started to ask me about this whole issue. They asked, If you were asked to do a gay wedding would you?  My first response was ” What would a pharmacist do at a gay wedding?  serve drugs?  probably highly illegal and we’d all be arrested..and being a Christian would be the LEAST of my issues”.   After the laughs died down we got down to the meat of the question.  If I was in a business and a gay customer wanted to do business with me, would I do it, even if it “conflicted” with my faith.  I guess that important question is is doing business with gay people conflicting with my faith.  Personally, I say no.

Lets put it this way.  I sell flowers..That is my business for the sake of discussion. Selling flowers to people who walk in all day, making pretty arrangements for any person who walks in the door.  I don’t know or care WHAT they are buying the flowers for and if they are buying an arrangement for their spouse of any gender why should I care?  They can EAT the flowers for all I care.  Who buys my services isn’t compromising my faith.  Just because gay people want flowers at a wedding doesn’t mean that I endorse it. All it means is that they like my flowers.   Do I have an opinion on Gay Weddings?  yes, but personal opinion and politics doesn’t play in the workplace for me.  Ya hang out a shingle and people come in and exchange a product/service or both for cash.  Cash is a neutral entity.  If a person wants to refuse to do a gay wedding then in theory they should be asking every customer WHAT they are going to do with the flowers and if the florist finds it abhorrent then he/she should refuse to sell.  I mean, if someone is gonna buy flowers to decorate the home of a gay couple then how is that different than a wedding?  Ok, I am extrapolating but you get the point.

The Cake maker who took issue with the gay couple certainly didn’t need to offend them.  If they didn’t want to start a war the simplest solution would be  ” I don’t have single sex couples for cake toppers”  and then put a couple of bells or flowers on the top and just be nice about it.  I just don’t see how doing business with a certain KIND of people makes such a heated issue.

I suppose there used to be a day when things were different.  I remember as a child nearly every business you walked into had a sign by the front door that said ” we reserve the right to refuse service to anyone”  it was usually right under the one that said ‘ no shirt no shoes, no service’.  Im not sure when that changed but it did.

I am not sure that suing people is the answer either.  Businesses can dig their own graves pretty easily by getting popular NEGATIVE opinion.  Today news flies around the world and the internet awfully fast.  “VIRAL” used to be a medical term but now it refers to how a news item passes thru hands.  If a business wants to refuse to do business with a  certain group of people then fine.  I don’t care either.  The law apparently does, but my take on it is this:  if you refuse cash, you are digging your own grave.  If you piss people off they go on their Facebook pages , Yelp, etc and tell people what happens and pretty soon cash becomes even more scarce. If the cash flow stops, you are done.  The Internet is a powerful entity.

I think I can worship my God, serve Him as I am supposed to, and work out my faith, and still do business, if I keep this one thing in perspective.  The first command He gave us was Love one another as He has loved us first.  He is the judge, and His commands were not to judge, but love.   Your sins are your sins and my sins are my sins.  I am not worrying about the sins of others when I have a bucket load of sins of my own to deal with.

The end!

Fast food menu pharmacy.. all for fun and laughs

Filed under: Uncategorized — pharmacychick at 7:03 pm on Monday, May 11, 2015

If you have spend anytime on Facebook you may have seen the ” This is a pharmacy not a fast food restaurant”  page.  Filled with reader submissions of stories and copies of ridiculous e-scripts error, etc its rather amusing to read and even more so, follow the comments by the readers.

Pondering its name I decided to create an imaginary pharmacy:  The PPP  Phast Phood Pharmacy.  This pharmacy is all menu driven.   This is how it works:

When you walk in , you will see a menu board in front of you, not much unlike the board you see at McDonalds.  What we offer…..and its $price.  All up front and laid before you so there is no surprises or questions.  Its a novel concept, drastically different than the business model we have now. Here are some of the offerings:

1.  The rush job………..$25.oo  For an ADDITIONAL $25.00 you will receive the front of the line.  For this treatment however you must explain to every person you are leapfrogging over why your prescription is more important than theirs. IF they agree, then the fee will apply and you get first in line.  If any ONE disagrees then you shall be placed in the order you came in and no fee shall apply.

2.  the NOW Price quote……$ 10.00.  For the additional fee you receive an immediate processing ( not filling) to know your copay at that moment.  This is nonrefundable.  If you request an immediate price quote, you will be charged this fee AND your copay when you pick up.  If you ask for a price quote in the normal amount of time no fee applies.

3.  The  multi insurance REBILL……$ 5.00 for each rebill.  This is specifically for the multi insured whose goal is to never pay a single cent over the lowest copay of the insurances ( plural) they have.  ” I have Consolidated Mega for my primary and Massive of Omaha as my secondary ..which is cheaper?  Step right up.

4.  The return to stock and refill fee.  $10.00.  For every script that we filled at your request, that you didn’t pick up and then we subsequently returned to stock…THEN you decide to fill,  this fee will be added due to the extra work involved in the entire process

5.  Late Fee:  Want us to wait after hours so you can pick up your RX?  $ 50.oo and 1 dollar per minute over 10 after closing.  The pharmacist personally keeps this fee.

6. Early Fee:  Knock on the cage and want me to ring up your prescription before we open $ 25.00

7. Call the doctor fee $ 10.00 plus $1.00 for every minute on hold .  If you ask us to call the doctor because you forgot your rx, you are late, you need a rush job, you want it changed or cheaper, or for any reason that WE don’t need to initiate a call, this fee applies,  if WE initiate a call for your safety no fee applies.

8. “fill em all” fee:  For every prescription that we fill and return because you didn’t “need THAT one” $5.00

I think a menu driven pharmacy may work.  There would be no surprises and a patient would have the opportunity to know ahead of time what he might be expected to pay for certain services above the normal filling process.

Your turn…what would you as my readers like to see on the Menu Board?

Hating on the competition

Filed under: Uncategorized — pharmacychick at 6:33 pm on Monday, May 11, 2015

Pharmacy chick has been doing double duty lately.  As much as I hate to over work , I took on responsibilities at another store who has been short staffed.  I could probably write an epistle on what life is like at a store in disarray but it wouldn’t be a pretty picture.  Today I ventured back to my own little chunk of hell  heaven, and got down to the business of seeing what has been going on since I left over a week ago.

As I was pondering a weeks worth of email, mail, texts, post-it notes and ” oh God I am glad YOU are backs”,  a gentleman wandered up to the counter.  He was late 50-early 60s ish and by all appearances hunting for bear.  ” Ya work here?” he said.  ” Occasionally” I said leaving out any comments about why would I be in a pharmacy , in uniform, name tag, etc  if I WASNT working.  “What can I do for you today?” He had a pile of bottles from Big Box.  ” I wanna see if you can fill these..” and immediately started hating on the store they came from, destroying their credibility as human beings, how awful they are, detailing all the awful things they had done to him, never done when he wanted them… etc etc etc..

I dont hate on my competitors. I let my own service do the talking.  I am also a supreme believer in free enterprise.  You are free to shop, eat, buy, at any place you choose and I am not going to hold it against you or accept your decision to leave as a threat if you decide  to do so.  Conversely, I am not going to love you more because you have decided to deride the competition in my presence and you aren’t flattering me by trashing my competition.

I actually know all 3 pharmacists at big box because they have been working across the street from me for 15 years.  They are all good people and I don’t hate them, and they don’t hate me.  They recently had a computer upgrade that went horribly wrong and a remodel that didn’t create a very streamlined work space.  Couple that double play with the fact that patients and patience have NOTHING in common but pronunciation it created a maelstrom of problems for the store.  What it created for me was a business opportunity. We ended up with a ton of THEIR customers who were tired of having to wait days for a script that usually took day( singular).

Back to Mr Hater. I looked at his bottles.  Lots of controls. Lots of ZERO refills. I had an inkling of why he was transferring to us and it wasn’t an image I was looking forward to seeing.    I said, “hey, I know that store has had some problems in recent days–their computers aren’t working so hot but they’ll get it figured out soon enough, but if you want to transfer here, Im happy to do so.  By the looks of all this however not much of what you have here has any refills to transfer so most of them are going to the doctor anyway. That can take up to 3 business days.  …” and before I could get one more word out, he said ” I need them today, thats your job.

Thats where he lost me.  Cut bait, toss the line in the water and let it float away.  Im a pretty good actress so he didn’t know that my concern for his welfare went from high to NIL in one nano second.

” Actually its the DOCTOR’S job to provide you with prescriptions.  I can ask… but I cannot DEMAND, so if you must have them today you will have to contact him directly and ask him to phone us at his earliest convenience.   You as the patient pay his salary, not me as the pharmacy.  The doctor does not answer to me nor is he required to abide by any time frame that I might be inclined to demand.”

He started to posture me  a bit but I wasn’t going to budge.  I picked the two of the bunch that had refills and said, THESE two I can take care of for you today, 2 hours tops if I can get Big Box to answer the phone.

He scooped them up and muttering as he left about wasting his time.

When I left late this afternoon  no calls had been received.  No e-scripts nor faxes had been received for that man. The two promised however were done.

Chances are pretty good that if he hates on Big Box, then one day soon he will be disappointed in something we did or didn’t do and he’ll hate on us too.  The loved becomes the hated all too soon in this business.

Cheers!