The Pharmacy Chick

Flying the coup in retail

Blind Ambition

Filed under: Uncategorized — pharmacychick at 5:45 pm on Wednesday, March 5, 2014

If you have read my blog for awhile, I am more than just a writer about pharmacy.  Tho MOST of my content revolves around the practice of retail pharmacy, I am not that narrow of minded that only pharmacy is worthy of writing about.  You’ve read about my family, my dogs, my passion for golf…etc.

I am also in the “business” if you wanna call volunterring ” business” of dog rescue.  I stumbled upon this calling a couple of years ago, and since that time I have done home visits for potential adopters, transports, shelter pulls and fostering…..FOSTERING…the bringing in of a dog recently removed from a home or shelter into my home for a period of time, after which it leaves for its new FURever home.

Ive had several in this short amount of time. I am also a proud member of the Failed Foster Society…one who keeps the dog one was supposed to temporarily shelter.  In this case it was a 13 year old boy who had been dumped at the shelter because he was basically useless to his owner anymore.  Old dogs are hard to adopt because at 13 he is basically past his expected lifespan.  Once he settled in at my house, I told the coordinator that he can just live out his days here.  Its been over a year and he is a joy.  Useless to WHOM ? I might ask his previous owner.

Recently I embarked on an entirely new venture, one that even I have been nervous about.  I took in a new dog.  He is the sweetest dog in the world.  Rescued from a case of animal neglect he was left to his own devices, tied to a pole and left to sleep in a barrel.  At least he was fed.  But that was it.  His crime?  He is completely BLIND.

I have learned so much in the short time I have had my blind boy.  First, I have learned how amazingly adapable a dog can be.  In a very short amount of time, he has found his way around the house, navigated stairs, found the right things to pee on outside, and has made friends with my two other dogs. I am learning my own new things as well.  I have to use my ears differently and find myself hearing white noises I wouldn’t normally think about.  ” What does THIS sound like to BOY?”  He is startled by sounds probably because his ears are his eyes.  I think about the sound I make moving from room to room. I say hello before I reach out to pet him so he can know where I am in reference to himself.   He follows my voice so I walk in patterns that he can learn my home layout without bumping into things.

I have to look at my home differently too.  I look at things he can hurt himself on, like drop offs and stairs..  He loves to walk outside and unlike some cases where a taut leash is a bad thing, in this case he keeps a reference to where I am.

He is absolutely beautiful and perfect, except his eyes dont work.  We have a doc appointment with a specialist to see if it is fixable or if we can find HOW he was blinded.  It would be awesome if he was fixable, but the odds aren’t all that good.

Somebody will adopt this wonderful boy.  And they will be blessed, as I have by taking him for this period of time.

God must have known of my aching heart.  I wrote about my beloved who died in november.  Other than his little dangly thing under him,  This boy is the spitting image of my girl I lost in Nov.  So much so I keep calling him HER.

Amazing Grace, how sweet it is!

Nothing good happens at closing!

Filed under: Uncategorized — pharmacychick at 7:11 pm on Monday, March 3, 2014

True story. Setting: the pharmacy, 4 minutes before closing.  I can tell you from nearly 30 years of retail experience that nothing good happens from two things:  the phone ringing at closing time ( I dont answer it…right to voice mail) or when somebody comes up to counter right at closing ( damn, I am stuck dealing with that).

This guy comes up and hands my tech a beat up rx for tramadol 50mg. Pretty ugly since it had been written only hours before at the local ER. Conversation goes like this?

TECH:  Have you been here before?

PT: Yes. I have a cab outside

(tech looks up patient by date of birth and named as spelled and nothing comes up..(((.and WTF does a cab have to do with anything?)))

TECH: are you SURE you have been here before?  I can’t find you in  my computer.

PT:  well not HERE exactly ( rolls eyes at the tech), but in your chain..in  New Califlorimexiland…arent you all the same? My cab is outside.

TECH:  no we aren’t all the same but I can search for you in the network. ( searches network..finds patient)  ” found you,  is your insurance still current–state medicaid of NewCaliflorimexiland?” ( ignoring the reference to the CAB again…)

PT: yes. everything is current  ( insert dramatic music..impending disaster coming) my cab is waiting.

I come over , view the rx, am preturbed that after 9 hours of working that my growly stomach is going to have to wait even long as we finish yet another “at the finish line” rx….and unlock the narc cabinet ( tramadol is locked up) and politely say ” I am sorry you have a cab waiting but there is a certain amount of time you have to allott for this process”

tech spends WAY too much time typing rx and I know that there is a problem.  Thankfully the dude is a “hoverer” and didn’t walk away.

TECH:  your insurance says you were terminated Jan 4 2013.

PT:  You told me that last month and I had to pay!  I have “COVERITALL” HMO with New Califlorimexiland.

ME:  WE told you that last month?? are you sure it was US??  you havent been HERE before and our network has no rx’s for you since DECEMBER.

TECH:  yup, that plan is exactly what the network has for you, and it says terminated on Jan 4.  do you have a current card I can compare this to?

PT:NO. I dont have a card and maybe it was Big Box I went to,  ( getting pissy)  I dont remember!

TECH:  when you were told last month that your coverage was terminated did you CALL your HMO?  or your CASEWORKER? to let them know??

PT:  no, cuz they had to be wrong.

Tech hands rx back to patient:  TECH:Unfortunately they weren’t wrong …its terminated and there isn’t anyone I can call for you  on a saturday night. You will really want to contact your caseworker and find out if you are eligible or if they changed your HMO to something else first thing monday morning. Its 25.99 if you want to pay for it out of pocket.

PT: I dont have any money. I have insurance.

ME:  I am not challenging what you are saying, but here is your rejection notification.  Is there anything else I can help you with before we close for the day? We do need to close the pharmacy now.

He takes the rx and wanders off.

Here is what I take from this:  He knew there was a problem last month and did nothing about it on his own volition. He paid for the rx last month and wanted to gripe about it this month..  And since he has had the  rx for many hours, I suspect we werent the first place he went to, but ended up here because he didn’t have his insurance card anyway. He kept ragging about the cab even tho he had a cab voucher from the state ( he had it on the counter) so the cab was free, but I think he wanted us to feel rushed.

And I dont think he was much of a hurry or that broke because when I walked out toward the parkinglot, he was in the self checkout buying a 6pak of beer and some chips..and the cab was still out front.

Just more fun in the pharmacy….