It all started with a phone call. Joe Blow called up and wanted a refill. It was out of refills and after hours. As a matter of courtesy, we reminded him that we had to fax the dr’s office and their policy is 72 ” working hours”. ( just so you know I actually clarified that with the office and asked them precisely what 72 “working” hours meant….72 hours as in 3-days or 72 business hours as in almost 9- 8 hour days in the office= 72 hours…. her response was ” up to a week..and do not send second requests until 3 days have passed”
Personally I think that is a bunch of $h1t but thats a post for another day. Back to Joe Blow. He wanted his alprazolam.
” I am out”…we still have to fax the doctor Joe
“But I need it”…We still have to fax the doctor Joe
“And I am going on vacation tomorrow” we still have to fax the doctor Joe
“I know he will ok it” I am sure he will but we still have to fax the dr Joe
“If I come in tomorrow morning will it be ready?” its after hours Joe, we have to fax the doctor tomorrow.
I am quite sure that if I left the pharmacy and spoke directly to the cement walls that comprise our building, I would find more satisfaction in THAT conversation than what I was getting at the counter.
Big box pharmacy called me today and wanted to know if I had X antibiotic. I confirmed I did indeed have X and they said they would fax over a prescription for me to fill. Within 3 minutes of hanging up, Miss Sue D Monas’s husband is at the counter wanting that rx….which hadn’t yet arrived. Bellowing over everything else going on in the pharmacy ” THEY SAID YOU HAD THE PRESCRIPTION”… No, they said I have the drug…they are SENDING me the prescription but they haven’t faxed it yet. it will certainly arrive soon and we will get it ready”. He then launched into a diatribe of how totally inconvenienced he had been all day taking care of errands for his wife and running here and there and oh-woe-is-me and backing up the line behind him at the counter…pissing everybody off, including the poor guy 2 back with blood dripping from a gauze pad from his tooth extraction. He took a bit of exception to us
asking begging him to step aside so we can move this line thru. His tunnel vision and center-of-the-universe syndrome slowed everything to a crawl as he took center stage.
Mr Patel was leaving for India tomorrow. He has a routine: Call me the day or so before, order 1-2 rx, then blindside me at the pick up window with a whole bunch of requests/problems/issues that nobody short of Jesus Christ could solve on short notice. They always begin with ” while I am here will you…”
1) look up and see if I can ALSO refill my X Y and Z ( that surely have no refills…or has to be ordered… and why for pete’s sake didn’t you ask me this the day before yesterday when I could have taken care of it)
2)look up and see if my daughters rx’s for diarrhea is refillable ( which, since she hasn’t filled a single rx at our store since his divorce in 2009, has no refills whatsoever) followed up by ” are you sure?” ( my personal favorite response)
I receive an order for Humira “kit” so I order the Humira Kit based on the NDC ordered on the e-script which came to me in a pen form. all $6000 of it for a 90 day supply. when the gal comes in to pick it up..with her Humira card to be split billed…announces ” I want the prefilled syringe! not the pen!” You could probably hear my head hit the counter. Thankfully my tech extraordinare got that label off so we could return it.
A lady tells me she is going on a trip and needs a “fresh” flu shot. “FRESH?”.. “Yea I dont want last years flu shot..I already got that one”. I told her not to worry there is no more ” old” flu shots sitting around.
I call an insurance company to get a vacation override for a patient. This time however I am given a grill job..”: I need the date of departure the date of return and where they are going”. seriously? I am not their friggin travel agent ..i’m just the pharmacist call them yourself. so she did. What-fn-ever.
I am asked ” who should get a whooping cough vaccine?” I tell her ” anybody who breathes! its nearly epidemic!” She decides its not that important when she discovers she has to pay for it.
Just when you think you have seen it all…something else comes up!