The Pharmacy Chick

Flying the coup in retail

God grant me the serenity…

Filed under: Uncategorized — pharmacychick at 10:15 pm on Saturday, September 17, 2011

You’ve been there..Ive been there.  I was there today.  I think that every high maintenance patient, every whiny-ass customer I have in my entire data base, came intoday.  As if they all saved up some complaint, I fielded one right after another…”why is this more money than last month?” “Your tech said this isnot covered..why not!”, “when I came in yesterday…THIS happened..yada yada”.

Take a number.Then HE came in.

He had a big brace on his elbow.  ” Hey, I wanted to tell you what fantastic advice you gave me. I can play golf again!”. he had a big tennis elbow brace on.  I had given him a flu shot and he noticed my Kinesio tape and braces I wear and he wanted to know why.  I actually suffer from severe chronic tendonitis in 3 of 4 epicondyles in both elbows.  It sucks, and without braces and taping, I cannot play golf, and my practice time is limited. Therefore we had a lot in common. He was having the same problem and after our chat he went out and bought a tennis elbow brace to wear…and can play golf comfortably now.

My step was a little lighter the rest of the day 🙂


Comment by Jodi

September 18, 2011 @ 11:11 am

Even one compliment can save us one day! I am so glad that you were able to help the gentleman play golf again. What a wonderful story. It is a good thing his good will helped you get through your day.

Comment by smartTech

September 24, 2011 @ 3:10 pm

Sometimes those days are rare and far between but they are so much sweeter for that. I actually got a thank you card the other day. I was shocked. And we have a wonderful customer who sends up gift baskets almost monthly. They make it worth it. Because they respect us and truely are thankful for our services.

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