The Pharmacy Chick

Flying the coup in retail

Dear Customer moment version 2.1

Filed under: Uncategorized — pharmacychick at 8:08 pm on Saturday, April 30, 2011

Dearest Customer:

I certainly understand your frustration that you aren’t able to find this certain “long term backorder” drug.  I told you last week that we didn’t have it, couldn’t get it and didn’t know when it would be available.  So WHY for the love of God did you think that talking to a different employee on a Friday night (who said ” we have to order this”)  would make my declaration invalid? You said you have been to every pharmacy in Whoville. You said EVERYBODY told you they were out of stock.  I, the speaker of all truths pharmacy related, told you we couldn’t get it.

Therefore,  why did you get so pissed when, after I discovered your prescription in the “Fill monday” pile, I called you and told you we will not be getting that product?? Did you think I was lying?  Did the floater tech who helped you on Friday reveal some kind of secret wholesaler stash?  I even gave you some theraputic alternative ideas to bounce off your doctor, but for some reason you took none of my advice.

But just so you know I gave you back your prescription in the hopes you might find it as soon as possible, so  wadding up your prescription, declaring “F*** this Sh**, and throwing it over my shoulder into my shred bin, was classless.

Just so you know, I left it in there, so if you want it back, Good Luck.  My shred people come on Monday.

signed, Pharmacy Chick.


Comment by khelsaoe

May 1, 2011 @ 6:49 am

Oh, wowza. I don’t know what I’d do if someone did that to me. People are idiots. Way to go on keeping your cool.I would have been more astounded if he threw it AT me.

Comment by PharmGamerKid

May 2, 2011 @ 10:12 pm

Just wondering, what drug is this?

Comment by RxBoy

May 3, 2011 @ 7:33 am

I’ve been dealing with this type of thing a lot lately as well. I have to check in the order once or twice a week and part of that job entails calling customers when an item we ordered for them doesn’t come in. They don’t seem to get the concept of “the drug is not available on the marketplace right now” Sometimes I just want to ask them if they think I’m lying to them.

I know it’s frustrating, but if we can’t get it…we can’t get it. It’s that simple. I always check our main supplier and both of our secondary suppliers and if none of them have it in stock I’ll even go so far as to check the inventory of several of our nearby locations. Once I’ve confirmed that there is no way we can get the drug, I’ll call the patient.

Even though I’ve done this, they still get rude and nasty with me on occasion. I’ll suggest that they contact their doctor and ask for something different. I had one person flip out on me for that. How dare I put the responsibility of contacting the doctor on him? Unbelievable how people act.

Comment by Tee

May 10, 2011 @ 11:26 pm

Oy! I would have chased him outside, tackled him and shoved the balled up prescription down his throat. But that’s just me.

Comment by Loren Pechtel

August 22, 2011 @ 5:32 pm

Unfortunately, this behavior isn’t as stupid as it looks at first. The horrible customer service that has become the norm with so many businesses has conditioned people to try again with someone else if they get an answer they don’t like. It’s especially true when a business tells you they can’t do what they should be able to do.

Now, in this case the original denial is obviously right but how are they supposed to know that? I’ve been told half a dozen times that something was impossible when I perfectly well knew the government rules were on my side. Their tune quickly changed when the letter from the regulators hit someone’s desk.

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