I imagine every pharmacist has that 6th sense that tells you that a customer is going to be a problem child from the first view. When I saw the young man at the counter my first thought was ” Trainwreck is back” but it wasn’t him..It was just a look-alike. He had a stud in his lip, and some home-made tattoos on his lower arms and fingers. He was rifling thru a backpack when I asked him if he needed some help. He produced an empty bottle of generic Norco from a pharmacy out of town and wanted to know what it would cost. ” You guys got some kind of discount card you gave me last time”. I checked his profile and sure enough we had him on a Free Drug Card Thingy. (aside: we have so much competition around that we usually stick our cash customers on one of these cards to keep the prices competitive..and it works).
But since this rx was a transfer, I took the kids phone number and told him that once I got the rx I will transmit the claim to FDCT and let him know the price. He wasn’t happy as he wanted to know NOW but shut up quickly when I said, “You already told me somebody told you the cash price as $40..right???” He wisely decided to wait.
We were pretty slammed so I set it aside for about 1/2 hour. I finally picked up the phone to call and I noticed that this Norco rx was a 30 days supply of med filled 14 days ago. DEAL BREAKER. I hung up on the pharmacy IVR and called the kid instead. I told him that the next time I would fill this rx was 14 days from now. He should still posess a 1/2 bottle of this somewhere, based on the directions provided. He countered that he pays cash. I said it didn’t matter if he paid in Gold Boullion, it was still too soon, and unless the doctor changed the directions on the rx to reflect that usage schedule, I couldn’t fill it.
This was a non-negotiable as far as I was concerned, and he knew it. He just wanted his bottle back. He was probably just gonna hoof it down to the next store and try them instead.
I really hope it was a non-negotiable there too. I am sick of this nonsense ..