The Pharmacy Chick

Flying the coup in retail


Filed under: Uncategorized — pharmacychick at 12:40 am on Saturday, March 12, 2011

Folks, I am in one pissy mood.  People should be happy that I dont have to work tomorrow.  I came to work with a fine attitude only to have it dashed to threads before the gates were even thrown open.  No details will be forthcoming, but suffice to say I had some steam to blow off.  Tech extraordinare noticed it immediately and kept her distance…it was a very quiet first hour.

When I am wallowing in a pissy mood one of the things I am sadly lacking at this moment in time is empathy….and since I can’t dump at work, I do it here. So here are some of my bad mood observations:

1.  For the record, I am sick and tired of people asking me what I recommend for a cold or a headache..SERIOUSLY?  Ya’ll are all grown up right? If you can’t figure out what to take for the 50th cold you have had or the 300th headache you have had in your life, I am not sure I can help you.  You really lose me when all you can say after I actually DO make a recommendation is ” I’ve tried that, it didnt’ work”…or “What about (pointing to something else)”.

2.  Yes there really such a thing as a dumb question.  Holding 3 bottles of shampoo…” what one of these is the best?”  I hoped he was kidding. 

3.  For the 1000th time ” for HOURS OF OPERATION press 1″..quit bypassing my IVR to find out what time we close.

4.  It appears that my patience is inversly porportional to the opportunities where I need it the most.

5. I really wish I could HONESTLY answer this question: ” Do you mind if I ask you a question”.  if i say yes, will you go away?

6. Telling me your sick dog/daughter/groceries/melting icecream is in the car will not make me fill your rx any faster.

7.  Called a pharmacy on the West  Coast today for a copy. It was closed…must have been beachside as it was Tsunami related.  Customer just couldn’t grasp that. The Drug:  Viagra.  ah, get over it.

8. they  really should rename Friday…Narcoday.  Thats about all we do on fridays anyway.

9.  some drunk reeking of booze, filling his chlordiazepoxide and naltrexone trying to convince me he is going to quit drinking THIS time.  I am not buying it .

10. Last but not least.  When the clock finally ticked 9 pm, I became totally deaf to the phone ringing…Whoever you were…sorry, the door was already locked, the computers were off and the money was closed out.

Saturday has to be better…grrrrrr


Comment by Carol

March 12, 2011 @ 4:52 pm

I love the “is this good for a cold/headache/whatever?” question. When I point out that it isn’t for the problem they mentioned and perhaps item Y would be better, they say “I’m gonna get this anyway”. So why ask me?????!!! As for the shampoo/electric toothbrush/random item ‘which is better’ question, I just point at one and say ‘that one’ ,they go away faster that way…..

Comment by Frantic Pharmacist

March 12, 2011 @ 5:09 pm

I totally get the feeling. I try my hardest to stay “professional”, but some days it really wears you down. I get tired of the babysitting and people’s inability to read the simplest of signs, labels and directions. And yes, like any other business we OPEN at this time and we CLOSE at that time. It’s a simple concept, but apparently beyond the grasp of some.

Comment by mb

March 12, 2011 @ 8:03 pm

I had some jerk keep asking me about using robutussin cough and cold for their 95 year old mother with about 5 blood pressure meds and wants a liquid, not a tablet. I tell them delsym, they bitch its too much money but then don’t want the store brand of robitussin DM, but the actual robitussin which costs mroe than the store brand or the delsym and mucinex. If nearly snarked at her that if she wanted a recommendation why go with what you decided you were going to buy anyways, which she walked off with a bottle of the cough and cold.

I also had an idiot of the doctor argue with me through the fax and phone about getting a prescription to treat someone’s ED. What got me was it wasn’t viagra or one of its relatives but freaking cisapride. The idiot physician didn’t want to believe me when I said it got yanked of the market in march 2000 for arrythmia issues. How the e-script programs still have it in their database is also a question I’d love to know, I can understand a recently removed product, but 10+ years of being off the market?

I always try and be nice to all the customers but somedays, like today were a struggle. I’d love nothing better to tell them what is on my mind and what I really think but that would get me canned faster than I could blink.

Comment by Ndemrose

March 12, 2011 @ 10:33 pm

I’m with you all on this! Oh, and also, we don’t know how your insurance plan works either. That is why they send you all that freaking paperwork you huck in the recycle bin and don’t read. Ugh. I actually had a lady call (first call of the day, just to tick me off no doubt) to ask if there was a CVS (not where I work) in town? UM…..NO…. and even if there was one, would I tell her???? Then she asked, “what about in the next town over??” really. HOnesly. I highly dislike stupid people. Or, “can I find this cheaper somewhere else?” Um, I don’t know … I work here.

I’m with ya girl!we are all in this same cesspool arent we? I am glad that not all days are this way but the ones that are seem to go on forever. Thats why I write this blog..some times to make every one laugh..and other times to keep from raggin on Mr Chick about my lousy day!

Comment by The Ole' Apothecary

March 12, 2011 @ 11:30 pm

I left retail in 1991, 20 years ago. Despite the advances in technology, there has not been an advance in human cerebrate capacity. PC, you are getting EXACTLY THE SAME repetitious questions I got.

One day, though, things came out interesting. A man asked, “What’s good for a cough?” I didn’t bite. Instead, I asked, “How long have you had the cough?” He replied, “Two months.” I gave him the name of a local pulmonologist. He came back with Rxs for an antibiotic and Tussionex. BTW, he bought both. I felt that my cut-to-the-chase approach worked very well.

Comment by Ndemrose

March 13, 2011 @ 3:40 pm

hahaha, cesspool, yes we are. Hence the reason I’m cutting down on hours, to very part-time, starting tomorrow! (YIPPEE) and stepping down as manager. SICK OF IT!! IF I didnt’ make so damn much money, I’d quit. Seriously… it’s sad that I no longer love my job. Too much red tape, and too many politics, and too much work with not enough help…

Comment by pilldoc

March 14, 2011 @ 10:10 am

i read this post on saturday after amorning from hell in which i too, was ‘pissy’. perfect word for it. thank you for posting this blog…it really helps to know that others understand and can relate. (i try to keep the stupid work stuff from my husband as well and he really doesn’t get it anyway as he has never worked in a retail enviroment) i really do think you are my soul sister, as your life so remarkably mirrors mine! can’t wait for golf season! Me too! my bumper sticker says “I’d rather be driving a Titleist!”

Comment by Unchained Pharmacist

March 14, 2011 @ 1:51 pm

“6. Telling me your sick dog/daughter/groceries/melting icecream is in the car will not make me fill your rx any faster.”

This reminds me of the first time I got written up (yes, I have been written up several times). It was an afternoon in the Summer of ’04. The woman cuts in line dropping off the script saying how she couldn’t wait because her baby’s in the car. I looked over, making eye contact. I determeined that yes, she was serious.

I picked up the phone asking the manager to go out to the parking lot looking for the said baby. I then called children services reporting the incident.

Corporate yes-man, you can write me up all you want, I’ll do it again and again and again.

Comment by Ndemrose

March 16, 2011 @ 12:11 pm

OMG, what is up with people like that??? Leaving their kids in the car, you’ve got to be kidding me. I applaud you, unchained.

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