When it rains it pours. Doofuses among us run rampant. This one, we can file under “fool me once, shame on YOU, fool me twice, shame on me”.
Its Monday afternoon and I am returning from my all-too-short lunch and I see one of my long timers (we will call him Wigged out…Wiggie for short) sitting in the wait room. Tho he has never been a FAV of mine, (too many narcs..too many docs- not a good combo), he has at least always been pleasant when he is sober. This day he picked up a nice cocktail of genericVicodin and Diazepam. (Note..I didn’t spell it VICODAN..it has never been nor ever will be spelled that way. learn to spell it correctly all ye who prescribe). He picked up the rx and went on his merry way. I was not involved in the filling, dispensing or counseling of this patient. I did however, say hello as I walked by.
A couple of hours later, the phone rings and its Wiggie. The tech takes the call and passes it to me. “You better take this one, he thinks we made a mistake”. He proceeds to tell me that the tablets inside the bottle do not match the descriptor on the side. “These are yellow and it says they should be blue”. My first thought was damn, he got 5mg instead of 10mg…We were slammed so I asked him to return the product and I will replace it. Shortly thereafter he returns and I open the bottle and sure enough there are yellow tabs inside. I set them aside, replace the drug, make appropriate apologies, document the discussion and leave it for MyManFriday who was the filling pharmacist. I wrote a post it note “Diaz 5mg? make sure all rx scanned for accuracy”.
Since it was a very busy monday, I set it aside and didn’t do anything else with it. I’ll talk to Man Friday tomorrow…
Most of tuesday passes when the phone rings and its Friday on the line. “The tablets inside that bottle that Wiggie returned aren’t Diazepam 5. they are cyclobenzaprine by WHAZZIT labs, a product WE DONT CARRY.
Well well well, we have a new game on. Wiggie has moved from routine drug seeking to faking rx errors to obtain more diazepam. Game over BUCKO.
We left him a message to call us (knowing darn well he wouldn’t be THAT stupid). Then called the prescriber, cancelled any rx’s he had on file and marked his profile as terminated. We figured we had seen the last of Wiggie.
Well he was indeed THAT stupid. He called on wednesday and attempted the same ruse… with the same rx!!! When informed that not only had we fixed the “error” but we were on to his scam because what he returned was something we dont stock. He hung up on Man Friday.
But to take the cake…drumroll please……He called on Thursday and wanted to fill some rx’s he had on hold. In the sweetest voice I could muster I said “Wiggie, you can’t fill prescriptions here anymore. ”
He had the audacity to ask WHY.
Well Wiggie, all the docs know what you did. And so do the pharmacies around us. Good luck with your next venture.