The Pharmacy Chick

Flying the coup in retail

More transfers from the dark side!

Filed under: Uncategorized — pharmacychick at 7:54 am on Friday, July 31, 2009

Once again we have decended down the road of offering bribes (er, gift cards) to steal each other’s business.  To nobody’s surprise, it brings out the more colorful people….

“Hello, I’d like to use your coupon and transfer this prescription.” Sure, what pharmacy is it at?  “Not sure, its been a while” Well, I have to have the name of the pharmacy and its phone number to call and transfer it. “Well, I don’t have it, Can’t you just look it up in your computer?” sir, we dont have a data base of every prescription  filled in the city…only our own. If you dont have a prescription to transfer we cannot honor your coupon “Well!, then I’ll just ask my dr to call you!” Sorry, the coupon is only for transferred prescriptions,  we will be happy to fill a prescription for you, but again, we cannot honor the offer since it doesn’t meet the criteria…” “What a crock”…click.

“Hi, my name is Ruth Ruthless and I wanna transfer my Cozaar to you.”  We collect all the information. We transfer the prescription…it has no refills. we get the refills, and we fill the prescription and call the patient to tell her its ready. Ruth, I notice we do not have information about your insurance, do you have any drug insurance?  “yes, I have medicare-d”.  Are you aware that we are not allowed to offer gift cards to Medicare enrolees?  Its stated on the coupon face. “WHAT?!? I always use these coupons!”  Not here,  its federally prohibited and we do not want to incur any fine from the govt.  “what if I pay cash?”  Then its over $200. “I only paid $20 last time”  (obviously from the slow class…) that was on your insurance..you cannot use both your insurance and receive a gift card.  “Well, just cancel the whole thing, I’ll get it filled someplace else who WILL give me a card”..thank you and have a nice day…

Lord…spare me

4 Comments »

Comment by The Ole' Apothecary

July 31, 2009 @ 3:45 pm

…why I left retail.

PC, thank you for including me on your blogroll! Please edit my URL to read

http://oleapothecary.blogspot.com

Thanks! DONE!

Comment by rxkerber

July 31, 2009 @ 9:29 pm

The medicare patients and the coupons drive me completly insane. Plus, it was explained to me (and is listed in our fine print)…coupon is not eligible for those ENROLLED in a govt program. i.e. you can’t pay cash and use the coupon. Explanation given to me was the govt doesn’t want them submitting the claim manually for payment.

Not to mention the mediCAID patients who want the gift card. Lets see…..I work to pay for your medicine and now you want $25 for the $0 copay. Get bent.

Comment by Dr. Grumpy

August 1, 2009 @ 4:46 pm

Yeah, those coupons are such BS. TAP had some excellent comments about them on his site last week, too.

Comment by CPhT

August 2, 2009 @ 4:06 pm

I’ve had more than one Medicare/Medicaid patient call our pharmacy supervisor & report me for not honoring coupons when I specifically pointed out the Medicare/Medicaid cavets to them at the register. Good thing he’s on my side for those.

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