Remember my post “Character Flaw?” Well, my flaw reared its ugly head again when the same floater tech sho called in sick 3 times last month, called in again today, leaving me to run the pharmacy alone on a Saturday. She is so toast.
For 5 hours today there was one staff member running the pharmacy….ME.
I got the call…excuse me…MESSAGE…before we opened. (insert your favorite expletive here) What am I going to do, we usually do over 100 on saturdays
I called every tech whose last name I knew and could find. No such luck. At 9 am I hit the ground running. I was behind the 8 ball from the start and about all I could accomplish was keeping the line moving at the checkstand and occasionally pulling a script from the pile of ‘waiters’. It was getting deeper and deeper. Occasionally the line would disappear and I could attack the pile of prescriptions.
Only once did I think I would lose it. I had at least 6 people in line and one wanted a vaccination. She was a patient woman thank goodness. This other lady was at the drop off window in a scooter cart. She handed me 8 refills and 5 new rx’s and wanted to wait. I told her it was not going to happen and explained why. She got immediately pissy ” I need everything as soon as possible, I am sick.” I stood over my pile of 30+ rx’s I was behind and prayed “God, you knew this would happen , but I didn’t ,please help me.”
The prescriptions didn’t vanish. The rx’s didn’t fill themselves. I still had just as much work, but the pissy woman went away and inexplicably, the counter went quiet. I worked feverishly to get caught up and then at 1:30 one of the techs I called returned my call. She said she would be in as soon as she could.
By 2 pm, Tech Extraordinare arrived. It took most of the next hour to catch up, but we did it. I am extremely angry at the tech who flaked out on me again, but very grateful for the provision that God provided in getting me thru this day.
But I am not in any hurry to repeat it.