It is said that everything in the universe is relative. If it concerns the universe, perhaps that is true, but in the Pharmacy Chick’s world, I can say I have a few absolute truths. I say this because I know myself pretty well and I am not fond of change, especially in the pharmacy. I started to write down a few things I found to be truthful about my life in the pharmacy.
Your Doctor: Your Prescription: Your insurance: NOT my fault if you don’t like Your price.
I feel no remorse handing you back a scrap of paper with incomplete information on it if you do not have your card.
If I tell you I do not have something, asking me “are you sure?” is not going to make inventory magically appear.
Speaking of magic, this isn’t Harry Potter, and I do not have a wand–I have a spatula.. so I if I tell you to come back in 15 or 30 minutes, its not a ploy to ruin your day. It takes time to fill a prescription, and I’d rather not sleep in jail because I hurt you.
I’d get out of bed and come in at 3:00am to fill something for you if I respect you.
Nobody works the Dr Call box harder then the Chick. It is not wise to ask me to call the office again.
I hate price matching, coupons, and prior authorizations.
I’ll never be on board with corporate pharmacy decisions made by non pharmacists.
I will always work to live, and never live to work. Life is too short.
I am not impressed with money or fame, and will not change my behavior.
I prefer happy customers and will do everything I can to make you happy. If you aren’t happy, then you probably have unrealistic expectations or issues I cannot fix.
Twenty one years into pharmacy and I still get grossed out when people cough all over their hands and money and then hand it to me. (where’s the rubber gloves?) I could never be a dr.
Bribery with chocolate usually works.
Telling me to rush something usually has the opposite effect with respect for my inclination to do so.
How you treat the clerk waiting on YOU tells me more about your character than you realize.
Reminding me “I have to have it” has no effect whatsoever on when your Dr will call back on the refill YOU waited til you were out of to order.
It is not, nor ever will be, my problem if you miss your birth control because you forgot to refill it on time.
You lost, spilled, or otherwised destroyed the contents of your prescription, not me. You have no right to be angry with me when you have to pay for a replacement.
I get tired of recommending cough and cold products. (and vitamins)
You pay your doctor’s salary, not me so if you got a complaint about how long it takes for him to handle your refills, tell him, not me.
That certain product created by a schoolteacher to prevent colds is junk and you will never convice me otherwise.
I need a coke by 930 am or I get grouchy.
If I tell you your prescription will be ready in 30 minutes and you come back in 15, it will not be ready…really.
LIkewise, if you feel compelled to say “I just dropped it off, its probably not ready”, you are most likely right.
Friday afternoon is possibly the worst time to ask me to fax the Dr’s office for a refill.
If you don’t speak English, don’t blame me if you don’t understand how to take your medication.
Likewise, If I cannot read it , it will not go on any label I sign off on. I do not do foreign language labels.
I will never like a third party auditor, or an inspector.
If you bring me a prescription for something I don’t have, I do not have to drop everything to spend 20 minutes calling competitors unless I have time. Its a courtesy not an obligation.
I do not own a functioning crystal ball: I do not know when your Dr will call back, what my competitors carry, or how much this rx will be on your insurance before I fill it.
Don’t ask, hint or intimate, I don’t fraud insurance companies.
I never knowingly short medication in a bottle.
Insurance audits assume you are dishonest and a cheat. I resent that.
I am an independent pharmacist at heart and always will be, but if I won the lottery I would walk away from it tomorrow and never miss it.
I dont think I am alone about that previous statement.
I’ve learned that poor does not mean dumb AND rich does not mean smart.
I am a very good judge of character. I can tell the difference between a good person having a bad day and a simple jerk.
I always try to be nicer than the person I am waiting on. Sometimes it doesn’t take much.
My favorite sound of the day is the sound of my key turning the deadbolt as I close the door.