Mary is one of my longtime customers. She is nice enough, in an obnoxious sort of way. She buys a few things here and there ( I think she uses mail order for most), but because of a particularily annoying habit, Pharmacy Chick doesn’t like it when she asks for help. You see, Mary disses every piece of advice she asks for. She not only did it again yesterday, but I told her she was going to do it in advance. And, of course, Pharmacy Chick was right..
Mary has a cold…or allergies…its hard to tell because Mary has already dissed the advice of her doctor who suggested she had allergies…but Mary said she NEVER has allergies. Either way, she was complaining of nasal congestion, a runny nose, headache and a cough. She came to me yesterday for advice.
Now every pharmacist knows that in their cough/cold section, they have probably 30 linear feet of merchandise that has maybe 10 drug ingredients in it. They are just mixed up and market-shared to death.
I said to Mary in a playful tone: “I seem to remember we had this conversation in November and everything I suggested, you said didn’t work, are we going to try it again?” She laughed, but I was telling the truth.
“Don’t make me drowsy” she said. Ok, I suggested DayQuil for the day, and Claritin for the “possible” allergies. Claritin is not my personal favorite because I find it rather weak, but she didn’t want to be drowsy so that excluded Benadryl and even Zyrtec. “I’ve tried Claritin, it doesn’t work, and I have the Dayquil Capsules at home, they dont work either”, she replied.
I couldn’t resist. ” See, Mary? Everything I suggest, you say doesn’t work…what do you want me to do?” “I’d rather you try Zyrtec, I think its stronger, but it may make you drowsy, and there isn’t anything in all these other products (she was holding a box of Tylenol Allergy/sinus whatever)that are any better than whats in DayQuil, so if they don’t work, nothing will and you are just gonna have to suffer”. People are just to accustomed to thinking that life should be like the TV ads, and their symptoms will vanish once they take a pill. It doesn’t work that way. “OK, OK” She said, tossing the Zyrtec in the cart. She still had Dayquil at home. “I’ll try it”
“Give it more than 1 day ok?” I asked her.
2 hours later her Doctor called in Hycodan Cough syrup
Whoo Hoo! Dissed again.