The Pharmacy Chick

Flying the coup in retail

Does one’s income determine worth? Importance?

Filed under: Uncategorized — pharmacychick at 8:32 pm on Wednesday, September 23, 2015

Recently I was walking down the 18th fairway at a golf course. Recently this course had hosted an event in which TV coverage was provided, along with it, all the grandeur of a VENUE: including everything from tents, stands,  electronic scoreboards and porta-potties.  Since this event was over ( as I wouldn’t be playing in any event ON TV, I was watching a large group of men disassembling one of the massive temporary structures they had built only a few weeks ago.  You’ve no doubt seen them if you have ever watched golf on TV.  They can be a simple as rows of seats on scaffolding or as complicated as  a house with rooms, roofs, electricity, and hot/cold water.

If you have ever been privy to seeing these structures go up and down, its rather amazing.  They are all just metal poles, nuts and bolts and plywood…all wrapped in green or white fabric with a hundred million zip ties.

Most of these guys where shouting to each other in Spanish so I imagine they were all hispanic laborers, either hired for the job, or they travel from venue to venue setting these tent cities up and down all over.  The thing that struck me was that I imagine most of them make little more than laborer wages but when you consider what they are building, its pretty important that they do it right.  These scaffolds hold thousands of one time. Take the plastic skin off these structures and they aren’t much underneath but a skeleton of poles. No wonder they cover them up.

My point in describing this to you is that I thought about the work these men do for under 20 bucks an hour likely is going to support the lives of several thousand people and absolutely none of them will give a thought to who built this structure they are standing on.  They assume it will hold them safely and not collapse.  These laborers built a structure thats going to hold CEO’s in a corporate tent, people who make a zillion times more money than they do.  Generally, society puts value on the CEO.    I think we need to put some value on the laborer who spend hours in the sun building something that he is going to stand on and not fall thru 30 feet to the ground.

So I pose the question.  Does our value or worth come from our income?  No, of course not.  IN fact I propose that some of our most important people aren’t the ones who are sitting in a leather chair in a corner office shuffling papers and barking orders,  but the guy who is doing most of the work unnoticed and unrewarded. Put aside the laborers who built the scaffolding for a minute.  Who are you surrounded by that probably goes rather unnoticed that probably you couldn’t do without?

I look at my staff in the pharmacy.  I make good money and I know it.  I earned my wages by obtaining my degree in Pharmacy.  My techs did not.  They don’t make good money, but you know what? they work so unbelievably hard to help my patients that if I could pay them my wages I would.  They put in a supreme effort to make the pharmacy that I manage look “easy”.  Without them I am nothing.  With them I am successful .  We make a team.  Sometimes my customers look down on “just” a tech, but if they realized how much I depended on their efforts, they might look at them differently. 75% of the work in the pharmacy is done by the techs.  There is 1 of me and 3 of them.  They are so valuable to me that I routinely let them know.  I never want them to feel unappreciated or undervalued. Each year I treat them to a bonus that is probably majorly frowned upon by corporate.  I don’t care.  The company never rewards their labors…so I do.

The next time you see a man in a thousand dollar suit, remember the man who sewed it.  Or when you pull out of your driveway , remember the tech who adjusted your brakes,  or when you sit before that plate of food at a restaurant, think about the cook who made it. The next time I watch a golf tournament on TV Ill certainly think about the guys who spent a month or more getting it ready for the guy in the thousand dollar suit… who drives to the course… to sit and eat that plate of food he didn’t make…

Value..and worth…

Happy Birthday to me!

Filed under: Uncategorized — pharmacychick at 8:39 pm on Monday, September 14, 2015

Pharmacy chick recently had a birthday. ( Very recently) A small group of us ladies were commiserating on the tee box about our ages.  We all agreed that our bodies were certainly not the beauty it was at an earlier time but for the most part we were all pretty content with our present conditions.  I shared my opinion ( as the birthday girl) and thought maybe it might be good enough to share with you too. I basically said:

In my teens I was stressed.  I grew up fairly lower middle class so I never had too many nice things.  I wasn’t popular in school and had few friends.  I was trying to find my way in life and was still learning who I was, not an easy task for an unpopular  geeky kid from the midwest. I hated how I looked and felt ugly when I looked in the mirror.

In my twenties, I was stressed because I was  just out of college, I was getting a job, and getting a house ( and a house payment), and a car ( and a car payment). I was accumulating stuff ( and debt) and starting to pay off my school loans which had come due.  I was trying to determine my way career-wise and developing what path I wanted my life to take with my  new husband.  I moved to a new city and had to build a new life and find friends. I wanted to look like a million bucks and would spend some effort to look well. We went out a lot, and wanted to keep up with the Joneses…

In my thirties I was stressed because those years represented unmet expectations.  I wrestled with disappointment with my job as a pharmacist I thought it would be soooo different, I count, pour, lick, stick and argue with insurance companies and patients.  I felt my life was a dead end path of paying bills, going to work,paying bills, going to work, you get the picture.  It was a rather mundane cycle.

My forties represented a turning point.  It was the decade of  attitude adjustment/adjusted expectations. It also represented acceptance of what IS vs what I had planned.   I no longer cared about climbing a corporate ladder. I became content with the fact that the business I entered 20 years ago, didn’t exist anymore and I wasn’t going to change that.  I also had cultivated a whole new life of friends that became my family.  My debt load was decreasing because I learned that the stuff i had was fine and didn’t need to buy more stuff just because my other stuff was old.

Now I am into my fifties…by a few years.. My fifties represent contentment.  Not only do I not care about corporate advancement, but I don’t even care that much about work.  I work hard and dedicated but my life isn’t about pharmacy anymore.  I don’t care what people think of me, I don’t care about my little muffin top.  I don’t care if I have white sox with black pants and  if they are a little wrinkled, thats ok too.   I have an abundance of friends who feel the same way.  They can come over and see my dirty dishes in the sink. I can have them over for dinner and put a put a roll of paper towels out for napkins and they don’t care either. I make no effort to cover my grey hair, and if I put a curling iron on it I am lucky. Workwise,  Im not impressed with corporate initiatives but I do what I can without over stressing myself.  I prefer to fly under the radar, not light the radar up with my performance.  I don’t care about recognition, or awards or achievements anymore.   Keeping up with the Joneses is a distant memory because I still have most of the stuff I had from my thirties and forties.  I own my home. I have some $ in the bank, Im planning for the next big thing: retirement.  There is light at the end of the work tunnel.

yup, Happy birthday to me.  My birthday present was the best ever,  time with my friends on the golf course and the dinner table at home. We had sandwiches and fruit.  It doesn’t get any better than that, and after my earlier week nightmare, It was a real blessing.


Rediscovering my fragility

Filed under: Uncategorized — pharmacychick at 7:31 pm on Wednesday, September 9, 2015

Since I have been doing this for nearly 30 years,  I know that I have become more tired…more sensitive…and less able to adapt than I was at an earlier date.  Its the main reason I cut my hours back a few years ago.  It was either that or complete mental breakdown in the pharmacy.  I smile at that statement because I would normally pride myself on my “togetherness” but the fact is that when a certain mix of things come together it makes the perfect storm and all that togetherness falls apart at the seams.  Today was that day. I discovered how broken and fragile I really am.

You might have thought it would be yesterday.  It was the day after a holiday…and the day after Labor day is usually the worst.  We used to be open on all holidays but the powers that be decided that the cost of being open compared to the measly amount of funds brought in wasn’t worth the time so they are experimenting with closing.  Thats all fine and good…we love a closed holiday, but everyone in retail pharmacy knows that there is a real Hell to pay on the day after.  I was the pharmacist on that “day after”. It became a nearly 15 hour day.  Arriving at before 7 am to find close to 180 scripts in the queue, I nearly lost my breath. but I just plugged away and getting them out of the computer and into a label format.  In the olden days of closed holidays I used to come in for a hour or two and empty the computer.  I didn’t do that this year.  Perhaps I need to think that option thru again.

By days end, we had filled nearly 40o rx. For a store that may do 500 to 700 a day, thats not much but for us, I was the only pharmacist on duty….all…day.  Every new rx, every counsel, every recommendations, every flu shot, every every every…fell on me. I came home exhausted and worked all night in my dreams.  I couldn’t even sleep it off, so when I awoke at 6 am to repeat the day ( you know…wash..rinse..repeat?).. I never felt I had left the store.  Nevertheless, the day had been a relative success.  people seemed happy and we managed to muddle thru…

Today, I had hope…there were only 40 in the queue not 140.  But the glorious spell was soon broken by the steady and unending parade of new scripts ( for some ungodly reason I am now narcotic central) and vaccinations…flu shots, Prevnar and the last minute  ” gotta get the kid vaccinated before school sends him/her home”.  The perfect storm was brewing

1. E scripts that come in at a rate faster than we can pull them out. Think FUNNEL:  you can pour in all you want… but what comes out the bottom is going to be the same no matter what is put on top….

2. Unrealistic expectations:  Impatient customers that come in BEFORE the scripts are ready….all f^&%$ing day.  ON a side note: WAITERS…most of us pharmacists really don’t like you much.  AND especially when you roll your eyes when I tell YOU that its going to be an HOUR.  I can lie and tell you 15 minutes and have you really pissed off when you come back or I can tell you the truth.  YOU PICK> This was the most stressful part of my day.  How many times can I tell people its NOT ready because THEY came in too soon.???  My tech Jesus, is a sweet little Hispanic man but trust me he doesn’t walk on water like his name sake ok? This is the single most frustrating part of the day.  Leave me alone to do my job and quit hassling me about it.  Trust me, I am not sitting here reading magazines and eating.. Im busting my chops to get everything done.

3. Transfers. I had a stack of a dozen transfers pending.

4. my blind tech who can’t find her ass with both hands.   Really, she is nice  but unless it has a light blinking on it, she can’t find a single script on the shelf unless it bites her. it makes me crazy…

5. Flu shots.  Great its Sept 9 and the world thinks that they all need their flu shot TODAY.  Has anybody looked at the weather? its 90 degrees outside. Go have some fun…please.

6 time wasting recommendations:  ” What vitamin do you recommend”.  Did it matter? because whatever I recommended, he/she next asked me “what about THIS one? I have a coupon”. I got that several times today with various recommendations.  Hey whatever makes you happy.

7.  Post holiday chronic callers: You know, I am really sorry too that your doctor took the day off Monday.  So that means that the refill you asked for on friday that needs his approval will certainly not be ready yet. Go ahead and complain TO THE DOCTOR.   I can’t answer your phone call 15 times daily to see if its ready.

and lastly 9.  The clueless insured.  I would have paid good money today to have had a simple prescription leave my hands without having to come back into my hands for some change.  she wants 90 days…he has a coupon…its like sending food back to be re done at a restaurant..its not going to happen in an instant.  I was about ready to strangle my poor tech when for the upteenth time he walked back with something someone wanted changed.

By 5 pm, I was worn and fragile.  I really couldn’t take listening to one person whine about something not ready.  I couldn’t handle telling my tech  LOOK AGAIN on the shelf, its THERE!!  I couldn’t handle  one more WHY question . The pile of unfilled scripts never seemed to get smaller.  I was broken.  At some point, this type of work environment becomes cruel and unusual punishment.  Put a gold fish into a fish bowl,  surround it with pirahanas  and see  how long it lasts.  Thats what today was.  I walked out and gave it over to the flood.  When you have nothing left but frustration and anger,  the tears are about the only thing that dilutes it.

I understand rage.  I understand why pharmacists break.  At some point the rubber band of our work environment becomes so tight that it has no choice but to break.   the company only values what you can give that makes them money.  I can die on site and they won’t matter unless it costs them money.  They want more more more with no contribution on their part. Patients say ” do more for me…”  Corporate says ” do more for me”..

I have no “more”.

Vacation nightmare part IV A family reunion. the final installment…

Filed under: Uncategorized — pharmacychick at 9:47 pm on Sunday, August 23, 2015

Parts 1,2 and 3 chronicle getting the Chick family to Denver to attend a family reunion.  We started our ascent to the reunion site at Estes Park.  A lovely place indeed.  For some reason I thought Estes Park was…well….a “park” .  Its actually a resort town, cute and quaint.  We travelled up to the YMCA to check in.  Our host was handing out keys ( electronic of course) and room assignments.   “oh, Hi  Chick,  here are your keys, you are in Building B room 12 and your roommates are…..”  UH WHAAAAT?

Roommates?  me?  and my husband?   Now, I am not 18 years old.  Im nearly 52.  I get up 3 times a night to pee. I haven’t slept with another adult in the same room ( other than Mr Chick) since I was in college.

I had asked our host before hand about accommodations. I did my homework.  I still have the texts on my phone.  I asked if we had private rooms.  She said yes. We paid the equivalent of 150.00 a night for these accommodations which included only 1 meal in 2 days…a bbq. So to find out that I am sharing a room with husbands brother, his wife AND their 21 year old daughter who for some reason was not given a room despite paying for one…we were quite surprised to say the least.  which means that for 2 queen beds and a futon on the floor, the five of us paid 375.00 per night…. what a bargain…

There wasn’t anything we could do about it but bitch and that wasn’t the best plan of attack so we sucked it up and checked out the room.  THE KEYS DIDNT WORK.  sigh…another room key failure.. is there gonna be a mad sleeping guy in it like the previous night ( see part III)?   No, but we had to get into our car and drive to the admin building nearly a mile away to get new keys ( and hope they work). one did, the other didn’t…grrrr. 5 people in one room and 1 working room key?  Back to the admin building to get MORE keys.

Our “roommates” arrived a few hours later to the same surprise that we did ” guess what…we are roomies!”. We were at least grateful that we were of similar situation: we all were non snorers ( tho I had ear plugs) and I had some left over and very expired xanax from a trip abroad a few years ago.  It still worked….and we all were ok with getting up and needing to pee…since we all did!

The rest of the reunion experience was fine.  Trying to get 250 people together ( on time) for a picture was impossible..and a little frustrating but it the mission was accomplished.

In 48 hours it was time to say good bye and head to airport.  I was ready to go home and sleep in my own (private) bedroom. We turned in the car, headed to the airport, checked in , and got to the gate…all without incident. Could the drama be over? Could murphy’s law have been left at the park?

We went to hand in our tickets to be scanned and board the plane.  BEEP. ” Oh, 4D and 4E?  please step aside! Mr chick  could see the temp rising in his frazzled wife. WHAT.IS.THE.MATTER.WITH.OUR.SEAT?  I asked.  WHY.CANT.WE.GET.ON.THIS.PLANE?   I had had enough of this. I demanded an answer.  No more excuses. I was at my end.  The lady said ” they are fixing your seats.”  WTF?  they are airplane seats…they don’t recline anymore, they are bolted to the fuselage, they are designed to withstand a crash….and they don’t even have any moving parts anymore…what could POSSIBLY be broken?  Stolen?  Missing?

They dilly dallied around and finally let us on the plane.  We sat down to this girl next to us and we asked ” did you see anybody “fixing” these chairs?”  UH, no. she didn’t.

Well the seats made it home, they didn’t fly off the floor, nor did they come unscrewed from the floor.  But the final bow to this nightmare was when I started my period…on the plane…

I needed a vacation to get over this vacation… Can I go back to work?


Vacation nightmare III: the family reunion

Filed under: Uncategorized — pharmacychick at 8:09 am on Wednesday, August 19, 2015

Parts I and II got us to Denver and now the saga of getting our room.  We booked on, a single night at a Comfort suites hotel before heading up to the family reunion.  We checked in around 330 pm and a nice little Asian lady ( the owner as it was later determined) checked us in.  She apologized that the computers were down so if it was ok, she would put the receipt under the door a little later.  She handed us a key to room 320 and sent us on our way.

We got to the room, cleaned up a bit, used the rest room, put some of our papers on the dresser and then left for our family’s house ( we were late for dinner).  AT this point it is of note: we didn’t put our suitcases in the room, but we were clearly checked in.

We went to our family’s house, had a great dinner etc…and went back to the hotel about 10 pm and to our surprise our key didn’t work.  Mr Chick tried it a few times and then even MORE to our surprise a GUY opened the door pissed.  WHAT??  ” this is our room”, we said. we checked in several hours ago. and showed him our key. we had left the paper wrap with the room number IN the room with the used towel etc…

We went downstairs and some pimply faced 16 year old was working the night desk. ” uh, I dunno …we don’t have you checked in are assigned 311″  I said ” No, we were checked in by the owner at 330 today and given THIS key for 320 which happens to have a pretty pissed guy in it right now”  Mr Chick didn’t want to get into a discussion with this kid so we took the room and decided to pursue it with management the next am.

That next morning I was pleased to find the same Asian lady there.  ” Do you remember me? I checked in and you gave me 320 yesterday afternoon”  She said she remembered me yes..she paused for a bit…. she said ” the cleaning lady did a last check on room and said it was empty so we assigned it to someone else?”  I was pretty upset at that point.  “Once we check into a room Ma’am there is no need for your housekeeping to ever enter the room unless we ask for it..and once we check in to the room it shouldn’t matter if we ever come back, use the bed, nothing….its paid for, its OURS and  thats it.”  Why was she in that room in the first place????

Remember when I said the computers were down?  Well the owner never finished the check in and completely forgot about us and then gave our room away…and we remained in ” unchecked in”.  Lucky me that our personal belongings were not in there or somebody else would have had access to all that we had.

I asked for a refund for the room which was declined because we booked on but she gave us some points for a future rental…I detailed again, that what had happened was pretty important and she really dropped the ball.  It will be mentioned on a future review.

Errors errors errors…In my business an error is never acceptable.  And yet this trip has been fraught with them and nobody seemed to care…

Part 4 to come:

Vacation nightmare Part II : The family reunion

Filed under: Uncategorized — pharmacychick at 7:52 am on Wednesday, August 19, 2015

So part one covered the flight. Part 2 Saga begins with getting the car.  Now, the chick family isn’t the most frequent of fliers but we do belong to a loyalty program with Thrifty called their Bluechip program. Put simply, by enrolling in THEIR program, your experience renting a car is supposed to be simple and easy ( which is the same right?).  You rent the car online, arrive at the rental car place, find your name on the screen which has the car space next to it, go to the car, and leave.  THAT is precisely what the website claims and generally what happens when we rent. This time?  not so much.

We arrived at the rental car center and found our name on the screen.  But there was no car space next to it…or by ANYONES’s name for that matter.  So we got into the BlueChip line right behind this one couple.  There is also a “great unwashed” line for the non-loyalty club members.  the protocol is simple. if there is a line, the BlueChip goes first.  The couple ahead of us is taken first and they had already rented their car and wrecked it so all was a flutter about what to do next. My problem? no. There were at least 5-6 more reps standing in front of computers. What appeared to be my problem was I was apparently INVISIBLE.  I could see myself, and apparently so could Mr Chick because he would look directly at me but apparently the rest of the representatives at the counter couldn’t see either of us because they kept waving up the “great unwashed” instead of us. And, since I had been already frustrated by the previous several hours of dealing with Frontier, my patience was already at critical mass.

Finally, a lady came out from the back room and was typing away at the last computer terminal. she didn’t call anyone up but looked at me at least…once …and did a great job of ignoring me.  I walked up to her and asked ” do you SUPPOSE that I can get my car??” and she said “Ma’am, I just got here” to which I replied ” Great, but I have BEEN here, been  ignored while the rest of the people over there ( as I gestured to the other line) are getting served and I am a Blue Chip member. I shouldn’t even need to be IN this line.” ” why isn’t there a car next to our name on the screen?”

The guy next to her said ” well we have a shortage of cars so we aren’t assigning them”. I said ” that is pretty poor customer service when you know when Blue Chip members are arriving and expect a certain procedure that is promised to them (pointing to the huge poster 5 feet away detailing the advantages of BlueChip membership).  “.  To his credit he decided that arguing with me wasn’t the best way to continue this conversation so he picked up the pile of reservations and found mine ( which is EXACTLY WHAT he should have done 10 minutes ago) and said ” here is your reservation(it was ready as it was supposed to be), pick any car in aisle F”.  I said ” Thank you, that is ALL I wanted..”

Mr Chick who has been sitting in the corner waiting ( since he can’t stand for long periods of time after his back surgery) and I grab our things and find aisle F…we see a vast supply of empty parking spaces..and one single car.  ” Well, I guess that makes OUR choice easy”  we get a choice of one car.  Fine, whatever, as long as it runs I just don’t care.  The inside door handle nearly came off in my hand as I closed the door and it had nearly 60k miles on it ( more than my own car at home) but we had a car.

Upon leaving we were asked if we needed a “toll Pass”. we asked what it was for and the guy said ” its for the toll highway, 13 bucks a day. ”  We said we are only going to use the toll twice so we will pay as we go.  What he failed to mention was that you cannot pay as you go, something that may have been nice to mention to a newbie. Ultimately we ended up paying 60 bucks to drive 34 miles on a toll road in Denver because the rental car charges you a toll pass for every day of your rental + fees+taxes.  What a rip off. You cannot purchase a toll pass for just the days you plan on driving the toll road.  Therefore the lesson learned?  Don’t take the toll road and just suck it up and drive with the rest of the masses. Had we not paid the toll pass there was some kind of penalty that the city assess after the fact since we were “stealing the highway”.

Lovely.  Next:  on to the hotel.


Vacation nightmare: Part 1: a mile high family reunion

Filed under: Uncategorized — pharmacychick at 8:11 pm on Monday, August 17, 2015

Ever have a weekend where you keep looking for Allen Funt to jump out and say ” Smile!, you are on candid camera!” ? ( if you have no idea who Allen Funt is, google him).  This last weekend was such a weekend.  In fact, one might say that murphy’s law ruled all weekend..” if it can go wrong, it will”.

Usually Pharmacy Chick doesn’t name names but today she is.  Booking under Kayak  Tagline:( You’ll only THINK you are getting a cheap ticket) I booked 2 tix to Denver using Frontier (” we know you’ll hate us before you land”) Airlines.  Thinking I had scored a deal, I had to go to the Frontier website to complete the reservation (read: take MORE of your money to get your ticket).  I discovered that you get to pay more money to 1) have a carryon 2) pick a seat, and 3) even more money if you want a good seat ( read: something other than the back row)  I finally chose all my ” options” as if getting a seat is an option… and go to pay.  ” TENDER DECLINED”  invalid expiration date.  The screen said ” may 2016…my card said may 2016.. WTF?  I tried it again..same thing.  Beyond pissed I called Frontier and was on hold nearly an hour. I explain my situation and they say ” you submitted may 2015.”  NO, I DIDNT.  YOUR WEBSITE CHANGED THE DATE.  They manually processed it and it went thru. This was in March.

The day of check in , I needed to pay for a bag.  WE hadn’t planned on taking a checked bag but we ended up needing one.  4 months later I had forgotten about the payment nightmare until I attempted to pay for the bag. TENDER DECLINED:  I was seething by now.  Another 45 minute hold time brought me to a sorry representative who had to deal with me.  He told me the same line of crap that had happened in March. I told him I am no idiot. I had the right expiration date.  I finally printed my tickets but I was pretty pissed about wasting an hour of my time ” checking in” on line. Murphy’s law fully in force by now.

We get to the airport and had chosen premium seating but we discovered that it was a bulkhead seating which might have been fine but for the fact that the flight attendant took the one little carryon I had and put it 4 rows back. ” You can’t have it during take off “.  45 minutes after take off  we still haven’t been able to move from our seats because Mr Pilot ( I’m the boss and don’t you forget it) has apparently forgotten to take off the seatbelt sign.  The flight was as smooth as it was on the ground so there was no reason to be glued to our seats.

Nearly half way thru the flight he remembers to turn off the seatbelt sign. The passengers bolt like they have been sitting on a hot stove. Most need to pee.  I let several people go ahead before I get up and the flight attendant blocked me and said ” The flight crew needs to use the rest room” so I sat back down and she blocked the aisle with the beverage cart ( which by the way nothing but water is free) more “options” to purchase… The crew comes out, drinks coffee, yaks with the attendant, piddles around and nearly half hour later finally both have peed and I get to finally use the room.  One potty later I feel reasonably good.  Mr Chick had to pay $ 5.99 to use the little micro tv in front of him that kept losing connection. ” no refund due to connectivity issues”.  Golf was on TV so it made the remainder of the flight less boring as there was no in-flight snacks free, no in-flight magazine or SKY-MALL to read.   I at least had my kindle. Mr chick could have read the instructions on the barf bag I suppose…haha

Near the flight’s end, we were told to go to baggage claim 6.  Fast forward to baggage claim 6.  Hmm. we sure have been here a long time…It had been changed to baggage claim 4…and had been there a while. I sure was glad to finally see the bag.

Next time:  time to get our car….maybe.

Dump Glumetza and hang their reps.

Filed under: Uncategorized — pharmacychick at 8:32 pm on Tuesday, July 7, 2015

Got anybody on Glumetza?   Have you checked their price lately?  Ya might want to consider that.  I just had my patient refill his Glumetza and it seemed awfully strange that the price basis for his claim went from 715.00 ( already stupidly expensive for metformin) to a whopping 4200.00!   Yes Four Thousand dollars for a one month supply of glumetza.  I checked the cost in our wholesaler and sure enough the bottle was $6333.00. His insurance rejected the claim as cost exceeds maximum and declined to override it.

enough already. Whose idea on a conference room table brought that to fruition?

Check your records.  Call your patients. and hang Glumetza out to dry.


Uncommon Sense

Filed under: Uncategorized — pharmacychick at 9:34 pm on Monday, July 6, 2015

Common sense isn’t so common anymore.  I think its pretty true that we can all cite examples of where something so bloody obvious to one is oblivious to another.  Silly me, but I would think that putting a firework MORTAR on my head and lighting it would be pretty stupid but not one but TWO people killed themselves on July 4 2015 by doing just that…TWO people.. really. I guess they tie for 2015 Darwin award.

Even more mundane is the lack of common sense in our daily lives.  At home, at work, wherever. I have this guy, nice guy really, but has no sense what so ever about prioritizing what is important to be done.  He calls me 24 hours before departing for a trip to Europe to fill a half dozen scripts and half of them need to be either ordered or get authorization from the physician.  I did the ones I could and told him he was S.O.L. on the rest unless he could magically make drugs appear. And, this isn’t isolated.  Happens almost weekly during the year.

My tech,  great guy normally but a little sketchy when it comes to remembering to scan his badge before coming to work, leaving work and going to lunch.  Bear in mind..this is how you get paid…” Sam,  you want  a paycheck right?..yes yes of course I do… in order to get a pay check you need to tell the company that you are ONSITE…and you do that by scanning your badge.If you don’t scan your badge, you don’t earn money. Simple as that. And if you ask for the company to correct a mistake from last week by fixing it THIS week, they take it from THIS weeks labor money and you get fewer hours anyway..because we cannot afford you this week because they are fixing last week. really? Yes Really.SCAN YOUR BADGE.  He still forgets.

My other tech, is a bit dingy when she gets busy.  She doesn’t tend to think things thru very much.  Say Joe Smith comes to the counter.  He says he is here to get his prescription.  She finds a script, scans in into the signature log and just the one comes up. ” There are supposed to be 2 he says”.  So what does she do?  keeps looking on the shelf for more and more scripts when the script list for signature has ONLY ONE.  There are no more to be found and looking thru the baskets and the shelves are a waste of her, mine and the customer time. Ive told her a dozen times: the script list is 100% accurate.  if there is ONE on the list, there are no more DONE.  Look elsewhere!!  Look in the Dr Call pod…Look in the Dr OK pod Look anywhere but in the FILLED SCRIPTS  pod.She knows this but she keeps doing it.  Even if I ask: What is he looking for or what is he missing??  She won’t know because she didn’t ask. Its like grocery shopping for somebody else without a list…how do you know what to look for??

A patient is on auto fill, and he fails to pick up his prescription and we put it back…time and time again. He is habitually non compliant in a system where compliance dictates when the script is filled. We tell him “when you fail to pick up a prescription and we return it to stock the autofill is cancelled “. So why does he do?  Wanders up to the counter over and over asking why it isn’t filled and gets crabby about it. I hate auto fill and wish it was banned.

A friend of mine when to a outside event with me.  We received the “Do and Do Not Bring” list on the tickets.  I read it carefully.  The do not list included backpacks, purses over a certain size, etc etc.  The Do list included certain kinds of transparent packaging.  At the car, I said  ” Not so sure about that bag, Dude… it doesn’t meet the criteria…” And sure enough it was prohibited.  That was a 30 minute return bus ride to parking to put the pack away..and a 30 minute bus ride back to the venue.

What has happened to us?  Have we become the Movie Idiocracy?  Which by the way was 2 hours of my life I’d want back if I could, but frankly, I see us becoming exactly like the people in the movie.  We are swayed by public opinion and never stand on our own morals. We get suckered in by Facebook and twitter ( any resemblance to twits??) into believing that truth is whatever the majority accepts to BE truth.

The shooting in that black Church a few weeks ago has exploded into a debate over the confederate flag.  What has that to do with anything? He posed with the flag..Well he was also wearing a gold’s gym T shirt.. Shall we ban them too?? Its only 1 of a bunch of pictures we have of the kid on the web…We have forgotten the lives lost already and are all freaked out over an old flag.   Recently a Walmart wouldn’t do a cake with a confederate flag on it but Would do one with in Isis flag…if you think its a joke, its all real: ask Chuck Netzhammer and see his picture of him with his ISIS flag cake, courtesy of Walmart.  Its all over the internet.

You can look at porn on a million sites on the internet all over the world, at home, in hotels, on your phone, but put a confederate flag on a cake?  NO WAY!!   We’d rather perpetuate terror in our cakes.

And speaking of ISIS,  common sense would say:  watch out, they are working their way to our homes too.  Just saying….watch your back.

Wake up people.  Engage your brains.  keep what is important at the forefront and by all means invest in Uncommon sense…because apparently common sense is out of stock!


Lets tell Steven how much we appreciate him!

Filed under: Uncategorized — pharmacychick at 6:59 pm on Saturday, June 27, 2015

Below is a comment I received on a post I wrote almost 5 years ago.  I wonder how these old posts keep being found and commented on but this one is a beaut on ” Three Days Supply”  Its so well written and thoughtful  this kind of drivel is pretty  much the reason I quit writing blog posts on a daily basis. This drivel came into my comments pile today.  His email address is or  Show Steven how grateful we are that he is our patient…

wow, you really do pride yourself on using provisions don’t you? Who gives a shit that you wake up on time, or have to have a coke everyday. That right there further proves that you are just as ridiculous as the “insulent deprived” individuals. I’m guessing that because you became a pharmacy technician, that you somehow think that means your a doctor. News flash, it does not mean that even in the slightest. You have furthered your career as the medicine man, the he/she that is suppose to be able to accurately know what is best for everyone who passes through your pharmacy. Lemme ask you this if if may, do you own this pharmacy? Are you magically entitled your own opinion that far exceeds everyone else’s? The bitchy whining post or blog you wrote above has plenty of shit wrong with it. Take for example how you talk about wanted the 3 day rule changed. Why? Your life is just so difficult behind a counter in your fake doctor jacket, that it’s impossible for you to feel a shred of sadness for these people. People that are sick need there medicine period. It’s not up to you to decide if they are or are not going to die from you not giving it to them. I can see your issue with a controlled substance to a degree, but non controlled? What is the point. Most of the shit is non abusable, and reAlly isn’t your business nor your concern. I guess if it were you on the other side of that counter, your provisions would have you covered right? So what if you didn’t have the money to pay for it yet, and you would in 3 days? Are you such a skeptic that it’s impossible to believe that excuse. You my friend need serious psychological help, but for that you would have to deal with some bitch/dick pharmacist giving you the run around. Shame on everyone agreeing with this evil small minded person. Next patient that dies, remember that their blood is on your hands, and that shit won’t ever wash off. I would love to see you on person so I can tell you what a fake ass person you really are. I have so much more to say, but I’m going to bite my tongue on the rest. Before I go I would like to drop the last few sentences for you. YOU ARE NOT A DOCTOR, NOR WILL YOU EVER BE. WHAT A PATIENT IS PERCEIVED IS NOT UP TO YOU, AND YOU HAVE NO RIGHT HOLDING OUT ON PEOPLE. IF YOU DON’T OWN THE PHARMACY OR THE STORE THAT IT IS IN, SHUT THE FUCK UP AND FILL IN HE PERSCRIPTIONS. YOU ARE NOT GOD, THERFORE YOU DO NOT CALL THE SHOTS. ANOTHER THINK QUICKLY THAT POSES ME OFF, CLEAN NEEDLES. A JUNKIE ENTERS YOU PHARMACY, EXSCUSE ME SOMEONE ELES PAHRMACY THAT YOU WORK AT. THEY WANT CLEAN OUR NEW NEEDLES. WHY DONT YOU HAND THEM OVER SINCE THERE IS NO LAW AGAINST IT. INSTEAD YOU LET JUNKIES SPREAD DESEICES LIKE AIDS TO THE REST OF THE WORLD. NICE!! just because you are annoyed with the career path you chose, does not give you the right to make an opinion against everyone who comes to get their medicine. People are broke, and a lot of times that prior authorization shut is not the patients fault, the fault is the doctor not doing their job or the insurance not doing their job. Don’t add to the problem, and not do your job too. For fucks sake, fill the scripts, and hand them over.

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