The Pharmacy Chick

Flying the coup in retail

Rush it…or Ru SHIT!

Filed under: Uncategorized — pharmacychick at 5:47 pm on Monday, November 23, 2015

There are few words that Pharmacy Chick gets annoyed over hearing MORE than being asked to RUSH a prescription.  Honestly if you think about it, its a stupid request in the first place.  Who asks a dentist to rush a cleaning..or a dr to rush an exam..or worse yet, ask a surgeon to rush the procedure.  Filling a prescription is a procedure of sorts.  There is a start and a finish and everything in between has to be right.  Since I wrote about an error on my last post, it really drives home that rushing anything is a bit of a foolish venture…rushing driving cars causes accidents.   Rushing a prescription and failing to follow procure by doing all the necessary checks can cause an error and potentially cause harm and the pharmacists job.  I am not saying that I rushed my error in Sept.  I have no recollection of that day in fact other than I clearly transcribed an e-script with the wrong strength.

To ask a pharmacist to rush a script is ludicrous not only because it increases the risk of error but it implies that we are some how slow, and putzing along doing non important things when we should be filling prescriptions.  To be quite honest, I like to have prescriptions filled and on the shelf as quickly and as safely as possible.  I don’t like work sitting around but filling rx is the priority job function.  The daily order, the invoices, the  return to stocks, the cleaning, the report filing, all that admin crap is secondary to getting things filled.  Yet why is it that people think that unless we are asked to RUSH something that we are going to take as much time as we possibly can,  deliberately making such patients sit around while we discuss world politics and what we saw on Facebook?

I dont rush rx.  Sometimes I will move someone to the front of the line.  I certainly have a heart, and can prioritize a person bleeding from  a dentist appointment from someone else who hands me a script for lisinopril at the same time.  Come on, give me a break.  However,  At some point there simply is going to be a wait, and no drama production at the counter is going to change that.   I might add that asking to rush a prescription also implies that their prescription is more important than the Rx’s that have preceded it and that is unfair to the people who have dropped off their rx ahead of the one I am supposed to rush.  Everyone is important. No one is less important than the other.  I know urgent, and I know rude. I also know fair. I am pretty good at balancing all of them to get everyone taken care of in the right order.

The last thing I need to hear is I rushed it so I Ru-SHIT..I made a mistake.  Because I guarantee you that the dude whose rx I rushed will be the least forgiving if there is a mistake made because I cut corners.

Cheers! and Happy Thanksgiving to all reading this.  May you find friends, a warm meal and a comfy place to rest your head on Thanksgiving day!



Two Errors, two different reactions.

Filed under: Uncategorized — pharmacychick at 6:26 pm on Wednesday, November 18, 2015

On Friday  night Pharmacy Chick was driving home from work.  It was dark, raining and I was very tired. Yet, as I approached this intersection, habit took over and I looked right and left before I entered it….and doing so spared me the impact of a young lady running a red light at high speed.  I slammed on my brakes and she missed me but she hit the car coming from my opposite direction.  By the grace of God, ( no comments please, its MY blog after all) she only clipped the front end of the car instead of T-boning her head on, which would have surely caused injury to both.  In the aftermath, I pulled over, went to the closest car ( the HittER) and told her to IMMEDIATELY call 911 and said ” You do realize you ran a red light right??” She assumed all responsibility for what she did.  I then ran to the other car ( The HitEE) where another driver had stopped to assist her.  She was startled and a bit disoriented but physically unharmed. All parties met at the side of the road.  I could hear the sirens so the police were nearby.This girl had made a grievous error by running a red light.

For all intents and purposes HitEE had every right to be angry and indignant. She could have been killed at the most, and harmed at the very least with a direct hit. What did she say to the HittER?  ” ARE YOU OK?” .   It was a twenty-something girl who hit the other car.  I can’t begin to assume what she was doing ( or not doing) when she sped thru the intersection..and “didn’t see” the red light.  Was she playing with her phone?  Fiddling with the radio?   It doesn’t matter at that moment, and it wasn’t my business.  As a witness on a dark night I only saw HittER run the light and hit HitEE.  What I also saw was GRACE.  She said ” Im ok it was an accident.. we are all alive”. HittER was apologetic and upset at what she had done.    HitEE wasn’t angry. She wasn’t indignant. And, to be honest, I am not sure how I would have reacted if I had been struck.  I might have asked what she was doing  and if her phone was involved.Im do not tend to be an over-reactor but I haven’t been nearly killed in a car accident either…. But…this wasn’t my story or my error to react to. It was hers to own and she chose a forgiving and accepting response.

In Sept I made a filling error on a prescription.  I transcribed Atenolol 50mg instead of 25 on a prescription that had been e-sent to us.  This patient was a long timer.  15 years or so.  We had a (what I believed) to be a great pharmacy patient relationship.  She had been on 25mg for a long time.  She took the 50s for a month or so before discovering the error.  She had felt ” a little more tired and my resting pulse was low” –her reports when I asked her about any ramifications.  She had reported the error to my other pharmacist who contacted me. I called her immediately, made sincere apologies…asked if she had any harm ( no), and asked if there was anything I could do for her at this time ( No)  This error had my initials on it so I owned the error.  She also owned the error.  I made it and she controls whatever response she wants to it.  Its hers and her right to have any response to having a pharmacy error she wants.  I can’t make that decision but i have to live with it and respect it.   She chose to be angry, unforgiving and indignant.  I was surprised simply because this wasn’t the kind of person she had showed us to be over the last 15 years but then again,  everything had gone well and perfect for 15 years.   My apologies went un-accepted and nearly un-acknowledged.  She at least said ” I know we are all human and make mistakes….( but then we got the butt-sandwich)  BUT I dont think I can trust you again. I may have to transfer out”.

All I could say to that is ” I understand. This is a decision only you can make and I will support what ever you need to do, again I am most sorry”.

Clinically this is a pretty mild error. It wouldn’t have had any long term impact on her health or well being.  But its an error and no error is the fault of the patient. But to her it was as big a deal as if I attempted to kill her…

Any error upsets me. I try to be careful and accurate every rx every day.. But I am more upset that I am un-forgiven. If she does decide to stay, I am sure I will get to be her punching bag for a while as she vents this out.




And more on price gouging

Filed under: Uncategorized — pharmacychick at 6:23 pm on Wednesday, November 11, 2015

I wrote a piece recently about the ridiculous price increase of Glumetza. I haven’t received as many comments on a post since my oxycontin/oxycodone error rx of a couple of years ago.  I am glad that people are angry about this and I hope it trickles into a flood of inquiries as to the reason for this abomination.

What isn’t so noted is the other price increases that we have experienced in recent years.  Lets go over a few.  1. Tetracycline.  So this is a drug that was so cheap at one time, that I think I bought it for about 2 bucks/100.   Used almost exclusively for acne, it was a cheap drug for teens to take for their faces.  It disappeared for awhile only to reappear about a year or so later at a cost of nearly 1000.00 a bottle of 100.  Did anything change? no.  Just the cost.

2.  Doxycycline Hyclate: Same story different drug.  Thankfully monohydrate is less expensive and we have used it as an auto sub with permission from most doctors once they got wind that hyclate went thru the roof.

3. Digoxin.  Another drug that was under $10 per hundred is nearly 250.00 COST for same amount.  Its an abomination and nearly impossible to explain away.

4. Epi-Pen.  Several years ago my church wanted an epipen for their emergency kit.  The doctor bought on at the normal rate (at the time) for about 72.00 for the twin pack.  Today that same twin pack is rounding out at over 500.00.  Seriously?  When a person gets a copay back for over 150.00 they have a serious decision to make. Take it and be 150.00 more in the poorhouse or take the risk and leave it behind.  I always send them to the mfr website to get some loyalty coupon.  Might as well stiff the company.  they are ripping us off. Its a travesty to charge so much money for an item that 99% of the time outdates and is thrown away.  Its one of the few medical items that is made for the sole purpose of hoping to never use!

5. Clobetasol.  What used to be about 7 bucks for 15grams is now rounding out at bout 150.00 per 15 grams.  I quit making a compound a while back when the ingredient  copay to the pt was over 120.00 because the clobetasol was being included at current market value. They looked at me as if I was the person ripping them off.

Its not right. Its not fair..its the American way apparently.

Random thoughts for Monday

Filed under: Uncategorized — pharmacychick at 6:42 pm on Monday, November 9, 2015

Pharmacy Chick is sick.  She has a cold but because she is a retail pharmacist she went to work because thats what we do.  The most glaring symptom that I have is the distinct lack of voice.  I sound like someone went over my vocal cards with a lawn mower…a gravelly squeaky kind of sound comes out now where a mere 48 hours ago, a melodic voice of a woman used to be.   For the most part people ignored me other than stating the obvious: “Geez you got a cold?’  no I always sound like this…really?   But not one person asked why I didn’t stay home until nearly 3 pm when it was the time for my shift to end.  This very high maintenance lady was taken aback by my rather horrific voice. “Why aren’t you  home?” she said.  I responded with the truth we all know to be evident ” because if I stayed home this pharmacy wouldn’t open today and you wouldn’t have received your prescription and I’d probably be out of a job”.” we in retail have to come to work because there is nobody to cover us when we are sick”.

An awful truth but its the truth none the less.


Another plane crash recently and subsequent retrieval of the flight voice recorder proved to me once and for all that if I ever fly again, I am going to be asked to be strapped to the flight voice recorder. At least my corpse will be recovered.  perhaps they should make planes out of whatever that recorder is stored in. it always survives.


I made a new recipe today.  Mac and Cheese.  It cost me over 20 bucks in cheese.  Mac and cheese shouldn’t cost 20 bucks.  It should cost 2.  Ill let you know if it was worth the trouble.


Regarding my cold.  I called my own doctor today and asked if perhaps( as I grovel) he might prescribe for me some Hycodan or Tussionex for the cough that rages after I go to bed. WE all know DM is crap, even the makers know its crap.  He didn’t return my call.  Thanks for that one Doc.  I found some outdated Benzonatate in the cupboard.  Down the hatch!


This welfare guy wanted a 3 month rx for all his stuff as he was traveling to Turkey for an extended trip. I told him truthfully that welfare doesn’t pay for  drugs for vacations. If you have money to travel you can buy your own meds.  He called the welfare office and they caved.  Tell me again why we do this for these pseudo poor immigrants?


I see that more and more places are closing for Thanksgiving day, and even a few are closed Black Friday.  I can see being closed thanksgiving day, but I really see no point in closing Black friday. To those who have to work TG day…I am sorry.  You should be home with your family.


I hate the clocks changing .  Its 430 pm and its dark.  This sucks no matter what.  Mr Chick seems immune to the time change, but I pad my way upstairs by 830 now days because it feels like freakin midnight.  perhaps I should live at the equator.


Starbucks is getting crap because its “antiChristian” cups .  1- Starbucks has never come out as a Christian company and near as I can tell  and 2- snowflakes ( or the lack thereof) have no christian significance to the birth of Jesus.   Are Christians over persecuted when we are slighted? YES  Everyone seems to be tolerant of everybody BUT Christians lately but this isn’t something to be heated over. Its a dang paper cup.  Im going to tell you Merry Christmas and if you don’t celebrate it fine.  I do.  Feel free to wish me a Happy Hanukkah , Kwanza or any other winter holiday.  Ill be civil and greet you back.  I don’t tell you to piss off and I won’t report you to your Superiors for offending my sensitive nature.


I just bought my plane tickets for my first vacation in 2016.  It makes my aching body feel a tiny bit better. Now Im going to take that same body and tuck it under my recently purchased Pendleton wool blanket and watch Football…




Lets Talk Stupid Stuff

Filed under: Uncategorized — pharmacychick at 6:50 pm on Monday, October 26, 2015

WE all have annoyances in our lives. Either by people or processes we deal with, there are things that are annoying, or irritating or darn infuriating. Recently I have been working at some different stores while their personnel issues have been worked out.  We also had a recent set of meetings with management ( I e. non pharmacists bosses)  Its time to have some fun.  Start a list of the most stupid things we see, do, or endure in the pharmacy. They are in no particular order:

Here are some of my favorites:

1. Our computer tells us constantly when we have an electronic script coming in.  And it makes us answer every time we clear the screen whether we want to look at it.  Do you think I need to answer yes or no 150 times? Why does our software imply that escripts are the more dire thing I have that I have to acknowledge it with a Y or N every time I clear the screen?

2. Our software was recently updated so we have to put our initials in every time we fill a script or clear a screen.  Quite possibly the most annoying thing I deal with all day and I have to do it 300 times a day.

3. passwords:  not only do I have at least 12 different kinds of passwords for the pharmacy but they require I change them every 90 days and each has its own special format.  If I could pick one to last me forever it would be this IHCMPEFND.  Anyone quess what it says?

4. Changing insurance :  Same insurance? new BIN… why oh why do you do this to us? Recently a major player sent all new cards to their insured that looked IDENTICAL save for the BIN.  Wanna venture how many bothered to carry the new card?  5% maybe… {plan terminated}

5. Unit of use bottles.  Why might you say I hate unit of use bottles??  I hate only those bottles where its impossible to put a label on it.  What is the point of unit of use bottles if you cannot label them? Any bottle that is smaller than a pharmacy label is useless to me and a waste to the plastic bottle it came in.

6.  Impossible to read Font… Do you hear me Aurobindo?   Good god, the font on Aurobindo bottles have to be a 6 or smaller.  so small that I may need a microscope soon to read them.

7. Childproof caps on large bottles:  Ok, who might ever dispense a 500ct bottle of temazepam?  Well if you do you have your safety cap already for you.  But honestly, who needs a safety cap on a 1000ct metformin?

8. Useless Reports.   my company is stellar at making me generate and keep useless reports.   everything dated and initialed of course..I really have no input on the profitability of the company so why do I need to keep all the financials IN the pharmacy?

9.  Voice over Internet phones.  Have you ever had these?  If you are considering putting them into your pharmacy or your home….DONT.  They suck.. really…they do. Everybody sounds like they are talking thru a paper towel tube with a wad of paper towels in their mouth  Toss in a non native english speaker and its a recipe for disaster.

10. Round pills..need I say more?

11. Irrelevant and inaccurate ads:  WE have voice over ads running in between the songs over the store.  When its time for the pharmacy ad to come on, its usually some stupid request to have the patient visit our pharmacy and have 1) us help them select a new insurance …WTF  2) determine if we are preferred or non preferred …and I know this how?  3) find out if all of their meds are covered …crystal ball broken, call insurance. 

12. package inserts.  In todays information age,  why do we need a package insert?  really….think about it.  Every pharmacy has access to  every  resource available on the planet including some very useful ones on our phones.  I have 3 alone on my phone…why do I need a package insert.  Put a web address on the side of the bottle and move on.

13.  Synthroid?  do you really need a  nanometer sized opening for your tablets?

14. Counting trays without the little thumb helper.  Yea, I know its pretty small, but I can’t open the tablet cover without the thumb helper…

15. Surveys.  I thought secret shopping was an annoyance..but surveys are almost as bad.  Do we need all that back-patting?  Begging for affirmation that we are doing a good job? I had asking for them and I hate filling them out.

16. Flu shots: I dont hate flu shots in and of them selves.  I hate fact that some ( not all) people ( and some at the corporate office)  have equated a flu shot to getting a big mac at McDonalds.  They aren’t and never will be instant.  When somebody asks me if they “can get a flu shot now”. I ask them  ” if NOW means somewhere in the next 20 min yes…if you cannot commit to 20 min then come back when that time frame works for you ”

17. explaining our job to a non pharmacist boss.  might as well be talking Swahili.

This is by no means a comprehensive list.  How about  some of your own stupid stuff?  This isn’t patient bashing…This is situational stupid stuff we deal with in our processes every day

lets go!



Does one’s income determine worth? Importance?

Filed under: Uncategorized — pharmacychick at 8:32 pm on Wednesday, September 23, 2015

Recently I was walking down the 18th fairway at a golf course. Recently this course had hosted an event in which TV coverage was provided, along with it, all the grandeur of a VENUE: including everything from tents, stands,  electronic scoreboards and porta-potties.  Since this event was over ( as I wouldn’t be playing in any event ON TV, I was watching a large group of men disassembling one of the massive temporary structures they had built only a few weeks ago.  You’ve no doubt seen them if you have ever watched golf on TV.  They can be a simple as rows of seats on scaffolding or as complicated as  a house with rooms, roofs, electricity, and hot/cold water.

If you have ever been privy to seeing these structures go up and down, its rather amazing.  They are all just metal poles, nuts and bolts and plywood…all wrapped in green or white fabric with a hundred million zip ties.

Most of these guys where shouting to each other in Spanish so I imagine they were all hispanic laborers, either hired for the job, or they travel from venue to venue setting these tent cities up and down all over.  The thing that struck me was that I imagine most of them make little more than laborer wages but when you consider what they are building, its pretty important that they do it right.  These scaffolds hold thousands of one time. Take the plastic skin off these structures and they aren’t much underneath but a skeleton of poles. No wonder they cover them up.

My point in describing this to you is that I thought about the work these men do for under 20 bucks an hour likely is going to support the lives of several thousand people and absolutely none of them will give a thought to who built this structure they are standing on.  They assume it will hold them safely and not collapse.  These laborers built a structure thats going to hold CEO’s in a corporate tent, people who make a zillion times more money than they do.  Generally, society puts value on the CEO.    I think we need to put some value on the laborer who spend hours in the sun building something that he is going to stand on and not fall thru 30 feet to the ground.

So I pose the question.  Does our value or worth come from our income?  No, of course not.  IN fact I propose that some of our most important people aren’t the ones who are sitting in a leather chair in a corner office shuffling papers and barking orders,  but the guy who is doing most of the work unnoticed and unrewarded. Put aside the laborers who built the scaffolding for a minute.  Who are you surrounded by that probably goes rather unnoticed that probably you couldn’t do without?

I look at my staff in the pharmacy.  I make good money and I know it.  I earned my wages by obtaining my degree in Pharmacy.  My techs did not.  They don’t make good money, but you know what? they work so unbelievably hard to help my patients that if I could pay them my wages I would.  They put in a supreme effort to make the pharmacy that I manage look “easy”.  Without them I am nothing.  With them I am successful .  We make a team.  Sometimes my customers look down on “just” a tech, but if they realized how much I depended on their efforts, they might look at them differently. 75% of the work in the pharmacy is done by the techs.  There is 1 of me and 3 of them.  They are so valuable to me that I routinely let them know.  I never want them to feel unappreciated or undervalued. Each year I treat them to a bonus that is probably majorly frowned upon by corporate.  I don’t care.  The company never rewards their labors…so I do.

The next time you see a man in a thousand dollar suit, remember the man who sewed it.  Or when you pull out of your driveway , remember the tech who adjusted your brakes,  or when you sit before that plate of food at a restaurant, think about the cook who made it. The next time I watch a golf tournament on TV Ill certainly think about the guys who spent a month or more getting it ready for the guy in the thousand dollar suit… who drives to the course… to sit and eat that plate of food he didn’t make…

Value..and worth…

Happy Birthday to me!

Filed under: Uncategorized — pharmacychick at 8:39 pm on Monday, September 14, 2015

Pharmacy chick recently had a birthday. ( Very recently) A small group of us ladies were commiserating on the tee box about our ages.  We all agreed that our bodies were certainly not the beauty it was at an earlier time but for the most part we were all pretty content with our present conditions.  I shared my opinion ( as the birthday girl) and thought maybe it might be good enough to share with you too. I basically said:

In my teens I was stressed.  I grew up fairly lower middle class so I never had too many nice things.  I wasn’t popular in school and had few friends.  I was trying to find my way in life and was still learning who I was, not an easy task for an unpopular  geeky kid from the midwest. I hated how I looked and felt ugly when I looked in the mirror.

In my twenties, I was stressed because I was  just out of college, I was getting a job, and getting a house ( and a house payment), and a car ( and a car payment). I was accumulating stuff ( and debt) and starting to pay off my school loans which had come due.  I was trying to determine my way career-wise and developing what path I wanted my life to take with my  new husband.  I moved to a new city and had to build a new life and find friends. I wanted to look like a million bucks and would spend some effort to look well. We went out a lot, and wanted to keep up with the Joneses…

In my thirties I was stressed because those years represented unmet expectations.  I wrestled with disappointment with my job as a pharmacist I thought it would be soooo different, I count, pour, lick, stick and argue with insurance companies and patients.  I felt my life was a dead end path of paying bills, going to work,paying bills, going to work, you get the picture.  It was a rather mundane cycle.

My forties represented a turning point.  It was the decade of  attitude adjustment/adjusted expectations. It also represented acceptance of what IS vs what I had planned.   I no longer cared about climbing a corporate ladder. I became content with the fact that the business I entered 20 years ago, didn’t exist anymore and I wasn’t going to change that.  I also had cultivated a whole new life of friends that became my family.  My debt load was decreasing because I learned that the stuff i had was fine and didn’t need to buy more stuff just because my other stuff was old.

Now I am into my fifties…by a few years.. My fifties represent contentment.  Not only do I not care about corporate advancement, but I don’t even care that much about work.  I work hard and dedicated but my life isn’t about pharmacy anymore.  I don’t care what people think of me, I don’t care about my little muffin top.  I don’t care if I have white sox with black pants and  if they are a little wrinkled, thats ok too.   I have an abundance of friends who feel the same way.  They can come over and see my dirty dishes in the sink. I can have them over for dinner and put a put a roll of paper towels out for napkins and they don’t care either. I make no effort to cover my grey hair, and if I put a curling iron on it I am lucky. Workwise,  Im not impressed with corporate initiatives but I do what I can without over stressing myself.  I prefer to fly under the radar, not light the radar up with my performance.  I don’t care about recognition, or awards or achievements anymore.   Keeping up with the Joneses is a distant memory because I still have most of the stuff I had from my thirties and forties.  I own my home. I have some $ in the bank, Im planning for the next big thing: retirement.  There is light at the end of the work tunnel.

yup, Happy birthday to me.  My birthday present was the best ever,  time with my friends on the golf course and the dinner table at home. We had sandwiches and fruit.  It doesn’t get any better than that, and after my earlier week nightmare, It was a real blessing.


Rediscovering my fragility

Filed under: Uncategorized — pharmacychick at 7:31 pm on Wednesday, September 9, 2015

Since I have been doing this for nearly 30 years,  I know that I have become more tired…more sensitive…and less able to adapt than I was at an earlier date.  Its the main reason I cut my hours back a few years ago.  It was either that or complete mental breakdown in the pharmacy.  I smile at that statement because I would normally pride myself on my “togetherness” but the fact is that when a certain mix of things come together it makes the perfect storm and all that togetherness falls apart at the seams.  Today was that day. I discovered how broken and fragile I really am.

You might have thought it would be yesterday.  It was the day after a holiday…and the day after Labor day is usually the worst.  We used to be open on all holidays but the powers that be decided that the cost of being open compared to the measly amount of funds brought in wasn’t worth the time so they are experimenting with closing.  Thats all fine and good…we love a closed holiday, but everyone in retail pharmacy knows that there is a real Hell to pay on the day after.  I was the pharmacist on that “day after”. It became a nearly 15 hour day.  Arriving at before 7 am to find close to 180 scripts in the queue, I nearly lost my breath. but I just plugged away and getting them out of the computer and into a label format.  In the olden days of closed holidays I used to come in for a hour or two and empty the computer.  I didn’t do that this year.  Perhaps I need to think that option thru again.

By days end, we had filled nearly 40o rx. For a store that may do 500 to 700 a day, thats not much but for us, I was the only pharmacist on duty….all…day.  Every new rx, every counsel, every recommendations, every flu shot, every every every…fell on me. I came home exhausted and worked all night in my dreams.  I couldn’t even sleep it off, so when I awoke at 6 am to repeat the day ( you know…wash..rinse..repeat?).. I never felt I had left the store.  Nevertheless, the day had been a relative success.  people seemed happy and we managed to muddle thru…

Today, I had hope…there were only 40 in the queue not 140.  But the glorious spell was soon broken by the steady and unending parade of new scripts ( for some ungodly reason I am now narcotic central) and vaccinations…flu shots, Prevnar and the last minute  ” gotta get the kid vaccinated before school sends him/her home”.  The perfect storm was brewing

1. E scripts that come in at a rate faster than we can pull them out. Think FUNNEL:  you can pour in all you want… but what comes out the bottom is going to be the same no matter what is put on top….

2. Unrealistic expectations:  Impatient customers that come in BEFORE the scripts are ready….all f^&%$ing day.  ON a side note: WAITERS…most of us pharmacists really don’t like you much.  AND especially when you roll your eyes when I tell YOU that its going to be an HOUR.  I can lie and tell you 15 minutes and have you really pissed off when you come back or I can tell you the truth.  YOU PICK> This was the most stressful part of my day.  How many times can I tell people its NOT ready because THEY came in too soon.???  My tech Jesus, is a sweet little Hispanic man but trust me he doesn’t walk on water like his name sake ok? This is the single most frustrating part of the day.  Leave me alone to do my job and quit hassling me about it.  Trust me, I am not sitting here reading magazines and eating.. Im busting my chops to get everything done.

3. Transfers. I had a stack of a dozen transfers pending.

4. my blind tech who can’t find her ass with both hands.   Really, she is nice  but unless it has a light blinking on it, she can’t find a single script on the shelf unless it bites her. it makes me crazy…

5. Flu shots.  Great its Sept 9 and the world thinks that they all need their flu shot TODAY.  Has anybody looked at the weather? its 90 degrees outside. Go have some fun…please.

6 time wasting recommendations:  ” What vitamin do you recommend”.  Did it matter? because whatever I recommended, he/she next asked me “what about THIS one? I have a coupon”. I got that several times today with various recommendations.  Hey whatever makes you happy.

7.  Post holiday chronic callers: You know, I am really sorry too that your doctor took the day off Monday.  So that means that the refill you asked for on friday that needs his approval will certainly not be ready yet. Go ahead and complain TO THE DOCTOR.   I can’t answer your phone call 15 times daily to see if its ready.

and lastly 9.  The clueless insured.  I would have paid good money today to have had a simple prescription leave my hands without having to come back into my hands for some change.  she wants 90 days…he has a coupon…its like sending food back to be re done at a restaurant..its not going to happen in an instant.  I was about ready to strangle my poor tech when for the upteenth time he walked back with something someone wanted changed.

By 5 pm, I was worn and fragile.  I really couldn’t take listening to one person whine about something not ready.  I couldn’t handle telling my tech  LOOK AGAIN on the shelf, its THERE!!  I couldn’t handle  one more WHY question . The pile of unfilled scripts never seemed to get smaller.  I was broken.  At some point, this type of work environment becomes cruel and unusual punishment.  Put a gold fish into a fish bowl,  surround it with pirahanas  and see  how long it lasts.  Thats what today was.  I walked out and gave it over to the flood.  When you have nothing left but frustration and anger,  the tears are about the only thing that dilutes it.

I understand rage.  I understand why pharmacists break.  At some point the rubber band of our work environment becomes so tight that it has no choice but to break.   the company only values what you can give that makes them money.  I can die on site and they won’t matter unless it costs them money.  They want more more more with no contribution on their part. Patients say ” do more for me…”  Corporate says ” do more for me”..

I have no “more”.

Vacation nightmare part IV A family reunion. the final installment…

Filed under: Uncategorized — pharmacychick at 9:47 pm on Sunday, August 23, 2015

Parts 1,2 and 3 chronicle getting the Chick family to Denver to attend a family reunion.  We started our ascent to the reunion site at Estes Park.  A lovely place indeed.  For some reason I thought Estes Park was…well….a “park” .  Its actually a resort town, cute and quaint.  We travelled up to the YMCA to check in.  Our host was handing out keys ( electronic of course) and room assignments.   “oh, Hi  Chick,  here are your keys, you are in Building B room 12 and your roommates are…..”  UH WHAAAAT?

Roommates?  me?  and my husband?   Now, I am not 18 years old.  Im nearly 52.  I get up 3 times a night to pee. I haven’t slept with another adult in the same room ( other than Mr Chick) since I was in college.

I had asked our host before hand about accommodations. I did my homework.  I still have the texts on my phone.  I asked if we had private rooms.  She said yes. We paid the equivalent of 150.00 a night for these accommodations which included only 1 meal in 2 days…a bbq. So to find out that I am sharing a room with husbands brother, his wife AND their 21 year old daughter who for some reason was not given a room despite paying for one…we were quite surprised to say the least.  which means that for 2 queen beds and a futon on the floor, the five of us paid 375.00 per night…. what a bargain…

There wasn’t anything we could do about it but bitch and that wasn’t the best plan of attack so we sucked it up and checked out the room.  THE KEYS DIDNT WORK.  sigh…another room key failure.. is there gonna be a mad sleeping guy in it like the previous night ( see part III)?   No, but we had to get into our car and drive to the admin building nearly a mile away to get new keys ( and hope they work). one did, the other didn’t…grrrr. 5 people in one room and 1 working room key?  Back to the admin building to get MORE keys.

Our “roommates” arrived a few hours later to the same surprise that we did ” guess what…we are roomies!”. We were at least grateful that we were of similar situation: we all were non snorers ( tho I had ear plugs) and I had some left over and very expired xanax from a trip abroad a few years ago.  It still worked….and we all were ok with getting up and needing to pee…since we all did!

The rest of the reunion experience was fine.  Trying to get 250 people together ( on time) for a picture was impossible..and a little frustrating but it the mission was accomplished.

In 48 hours it was time to say good bye and head to airport.  I was ready to go home and sleep in my own (private) bedroom. We turned in the car, headed to the airport, checked in , and got to the gate…all without incident. Could the drama be over? Could murphy’s law have been left at the park?

We went to hand in our tickets to be scanned and board the plane.  BEEP. ” Oh, 4D and 4E?  please step aside! Mr chick  could see the temp rising in his frazzled wife. WHAT.IS.THE.MATTER.WITH.OUR.SEAT?  I asked.  WHY.CANT.WE.GET.ON.THIS.PLANE?   I had had enough of this. I demanded an answer.  No more excuses. I was at my end.  The lady said ” they are fixing your seats.”  WTF?  they are airplane seats…they don’t recline anymore, they are bolted to the fuselage, they are designed to withstand a crash….and they don’t even have any moving parts anymore…what could POSSIBLY be broken?  Stolen?  Missing?

They dilly dallied around and finally let us on the plane.  We sat down to this girl next to us and we asked ” did you see anybody “fixing” these chairs?”  UH, no. she didn’t.

Well the seats made it home, they didn’t fly off the floor, nor did they come unscrewed from the floor.  But the final bow to this nightmare was when I started my period…on the plane…

I needed a vacation to get over this vacation… Can I go back to work?


Vacation nightmare III: the family reunion

Filed under: Uncategorized — pharmacychick at 8:09 am on Wednesday, August 19, 2015

Parts I and II got us to Denver and now the saga of getting our room.  We booked on, a single night at a Comfort suites hotel before heading up to the family reunion.  We checked in around 330 pm and a nice little Asian lady ( the owner as it was later determined) checked us in.  She apologized that the computers were down so if it was ok, she would put the receipt under the door a little later.  She handed us a key to room 320 and sent us on our way.

We got to the room, cleaned up a bit, used the rest room, put some of our papers on the dresser and then left for our family’s house ( we were late for dinner).  AT this point it is of note: we didn’t put our suitcases in the room, but we were clearly checked in.

We went to our family’s house, had a great dinner etc…and went back to the hotel about 10 pm and to our surprise our key didn’t work.  Mr Chick tried it a few times and then even MORE to our surprise a GUY opened the door pissed.  WHAT??  ” this is our room”, we said. we checked in several hours ago. and showed him our key. we had left the paper wrap with the room number IN the room with the used towel etc…

We went downstairs and some pimply faced 16 year old was working the night desk. ” uh, I dunno …we don’t have you checked in are assigned 311″  I said ” No, we were checked in by the owner at 330 today and given THIS key for 320 which happens to have a pretty pissed guy in it right now”  Mr Chick didn’t want to get into a discussion with this kid so we took the room and decided to pursue it with management the next am.

That next morning I was pleased to find the same Asian lady there.  ” Do you remember me? I checked in and you gave me 320 yesterday afternoon”  She said she remembered me yes..she paused for a bit…. she said ” the cleaning lady did a last check on room and said it was empty so we assigned it to someone else?”  I was pretty upset at that point.  “Once we check into a room Ma’am there is no need for your housekeeping to ever enter the room unless we ask for it..and once we check in to the room it shouldn’t matter if we ever come back, use the bed, nothing….its paid for, its OURS and  thats it.”  Why was she in that room in the first place????

Remember when I said the computers were down?  Well the owner never finished the check in and completely forgot about us and then gave our room away…and we remained in ” unchecked in”.  Lucky me that our personal belongings were not in there or somebody else would have had access to all that we had.

I asked for a refund for the room which was declined because we booked on but she gave us some points for a future rental…I detailed again, that what had happened was pretty important and she really dropped the ball.  It will be mentioned on a future review.

Errors errors errors…In my business an error is never acceptable.  And yet this trip has been fraught with them and nobody seemed to care…

Part 4 to come:

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