The Pharmacy Chick

Flying the coup in retail

Things I wish I could tell every pharmacy customer.

Filed under: Uncategorized — pharmacychick at 7:05 am on Thursday, July 13, 2017

You know how you scroll thru your Facebook feed and you see all those suggested posts that include such incredulity such as “15 things your vet will never tell you” and “25 things your doctor hates about you”  or ” 10 things you should never say to so and so”.

Well I’d like to make my own list. X Things your pharmacist wishes you knew/understood.

  1. We don’t just count pills.  Actually, I hardly ever count anything.  I have techs for that.  I spend a great part of my day checking final prescriptions and counseling patients and doing a lot problem solving. We solve problems patients don’t even know they have, before they ever set foot into the pharmacy. God Willing, we get most of the solved before arrive.
  2. E scripts don’t fill themselves.  How many times per day do I have to tell a patient who has left a doctors office that the e-scripts sent  15 min ago isn’t ready because its unrealistic to expect it to be? They aren’t instantaneous  and they have to sit in a queue with a hundred other incoming e-scripts until they are pulled. Trust me, we fill them as fast as we can, but they often come in faster than they can be pulled.
  3. Your insurance is our biggest headache.  Your insurance is not a contract between me and it..its between YOU and it.  We are subject to whatever they have agreed to pay on your behalf.  If they don’t pay, then you have to..or go without.  There are some things we can fix, but most involve issues that are out of our control. I cannot magically make a non-covered item covered.
  4. We aren’t emotionally involved with your prescriptions…really.  You are, we know that, but for us its business. We don’t go home at night agonizing over your nexium copay, or the fact Dr Slovenly hasn’t returned our refill request. Its just another prescription.We also don’t take any joy in denying you anything.  REALLY. All we want to do is get your rx to you with the smallest amount of drama.
  5. You are the center of YOUR universe, and thats fine, but you have to share OUR universe with about 300 other people each and every day. someone gets to be no.1 and somebody has to be no. 300.  be gracious when you are closer to 300 than 1. We aren’t oblivious to priorities however.  If the person next to you is bleeding on the counter Ill probably rush that a little more than your birth control. Forgive me and them .
  6. We work very long hours and probably longer than you do without a lunch or a break.  My longest shift is 14 hours and my shortest shift is 8 hours..my “half” day.   We don’t find it funny when you comment about us eating on the  job.  can you go 14 hours without eating?
  7. True fact:  the worst day to ask for a refill when you are OUT of refills is FRIDAY.   You can pretty much expect not to see that RX until Tuesday.
  8. Drs really do not like phone calls from pharmacies…nope they really don’t, so unless you have a REALLY good reason to have ME call the dr on your behalf, I suggest you do it yourself.  He is accountable to you, not me…and he knows it. If you want something done above what the dr has decided is his normal policy and routine, YOU ask not me. I probably will not get past his receptionist, will end up in a voice mail and will be effectively blown off.
  9. If you abuse controlled substances, we will figure it out…usually LONG before the dr does.  Sad but true, and we aren’t afraid to share that information with him/her, and we are, in fact, legally expected to.
  10. We are part of your health care team, not your babysitter, your mother or your caregiver.You know that -ism about leading a horse to water?   You  are responsible for being responsible…
  11. Talking on your cell phone still is and will always be exceedingly inappropriate when we are trying to talk to you.
  12. You cannot return medications that didnt work or you don’t want.  Thats a federal law.  Once it leaves the pharmacy counter its yours…forever.  The only exception to that is if an error is made by the pharmacy. We try to keep those to a bare minimum.( and then it is destroyed)  Every patient deserves to know that every drug that passes into their hands has only been handled by the manufacturer, the distribution center and the pharmacy.
  13. Drs offices make a shockingly large amount of errors that you the patient will never see. Wrong drugs, wrong dosages, and wrong directions top the list.  And, unlike the pharmacy that has to report every error we make, there doesn’t appear to be any “chain of command” that the Dr’s offices have to report when we discover an error they have made.
  14. “I must be your best patient” is a comment I’ve heard a thousand times over the years.  My best patient has never said this. My patent answer is always ” You’re close”.
  15. ” I know you aren’t a doctor but…” is another comment Ive heard a thousand times also. Don’t say that anymore please.  Every pharmacist that has graduated in the last 10 years IS a doctor…and holds a doctorate of pharmacy and is indeed a doctor. I however am an old pharmacist and hold a BS in Pharmacy.  Sometimes its BullSh$% in pharmacy .These young pharmacists are very smart but don’t seem to know how to relate to the patients.  That is my gift.
  16. We like our patients but we’d really prefer NOT to speak to you while we are filling prescriptions.  Its a distraction and a source of errors.   Most of us have routines that we like to follow to ensure an accurate fill.  When we hear ” EXCUSE ME , can you…yada yada yada”, breaks that routine of concentration.
  17. WE like cookies at christmas too.  Cheers!

Fat Shaming

Filed under: Uncategorized — pharmacychick at 5:03 pm on Monday, April 10, 2017

It seems to be rather commonplace nowadays to surreptitiously take pictures of people in various states of dress and shape and post them on social media/websites for the sole purpose of making another person laugh at the photo victim.  Personally I find this kind of activity abhorrent and I wish people wouldnt do it.  Its rather intrusive to one’s personal privacy to have one human taking a picture of another without that person’s knowledge and consent and posting it for the world to see. Whether or not that person is readily identifiable is not relevant.

70% of Americans are “overweight” and 40% are obese by definition.   Overweight is defined as having a BMI of 25-30 and Obesity is a BMI of over 30.  Making FUN of somebody who is fat is neither  appropriate or likely to cause a change in behavior.  These people have mirrors and probably know that they are overweight.  What they decide to do about it neither hinges on taking secret pictures or laughing at them.  This is fat shaming.

There are people who are perfectly happy being “fat”.  They embrace their bodies and love them regardless.  Obesity is not a healthy way to occupy a body regardless of how that person feels about their weight because your brain may be happy about your weight but I assure you, the heart, pancreas, and bones are not. This is not fat shaming, its science.

Doing appropriate counseling in the right setting to enable and empower a person who wants to make a change, do it, is also not fat shaming.

My mother was obese.  She gained an unbelievable amount of weight after the birth of her two children.  Tho she would never divulge her actual weight I knew it to be pretty close to the 250-300 range.  She didnt like it, didnt “embrace” her fatness and often would “diet” and yo yo back and forth.  She didnt live a healthy lifestyle, and her yo yo-ing would just produce temporary weight loss followed by another bout of gain.  She had “fat clothes” and “skinny clothes”, and most of the time the “skinny clothes” were in the closet downstairs, unworn.  In the end the only permanent weight loss program she had was cancer…and death.  She didnt like to exercise, she didnt like portion control, she didnt like behavior modification…She , like most of us wanted a quick fix.

Our culture is partly to blame.  We eat too much.  Nearly every restaurant gives portions that way outstrip our need for calories to the point that when I eat out, Mr Chick and I often share one item.  Everything is supersized, oversized, gigantisized!  The fact that we eat a significant portion of our meals OUT also contributes to obesity in america.  When I eat at home I know I eat less.  I don’t have 5 course meals at home and by that I mean, an appetizer, salad, bread, main course and then dessert.  At home we eat 1 plate of food generally and a beverage, and I don’t use a lot of sauces, gravies, cheeses and rarely do I have an alcoholic beverage.

its been rather shocking to see the calories in a meal at a restaurant since the calories have been printed on most menus.  Even a salad, traditionally a diet type food has been upsized into a calorie hound. Its not uncommon to see a nearly 2000 calorie meal on a plate by the time its all said and done.

Not cool.

The flip side to this is the shaming people also do to the exceptionally fit.  Yes people shame those who love the gym as if there is something wrong with spending 15 hours a week at the gym.   Not for me mind you, I like getting a little exercise but I usually prefer a walk with a golf bag over my back.  If you are a person with 12 pack abs, way to go…not for me! Id never have the patience or determination to get that fit and if I did, I’d probably  die in the process.  Some people hate the exceptionally fit as if their fitness is an affront to their general lack thereof.  This is untrue just as my normal-ness shouldn’t be an affront to somebody is overweight.

I wrote this post today when I saw yet another meme where somebody fat was photoshopped with a “muffin” under their derriere, eating some fast food.. Im sure its travelled the internet over and over.

I didnt find it particularly funny but Im sure many will.  I would only close with this:  If you are obese and want to change, find a way to empower yourself to make that change, steadily and slowly.  If you don’t care to change, understand there may be a price to pay someday in the form of diabetes, or heart disease.

PC doesn’t care either way.  Live and let live but don’t blame me for not knowing.

Practice what you preach? uh, no.

Filed under: Uncategorized — pharmacychick at 3:19 pm on Sunday, April 2, 2017

Recently  ( as most companies d0) we received a memo to login to our various compliance sites and acknowledge this and that and watch this video and take this quiz to see if indeed you somewhat remember the material.

One of this years subjects was on the subject of Harassment.  According to our company we have a ZERO tolerance to harassment in the workplace both from customers and each other. This means that I cant solicit sexual favors for hiring personnel. Damn, I was just going to start doing that….not really.

However, one of the little vignettes that they showed as an example was of a customer who tried to solicit an employee and when rebuffed, decided to play the ‘rude’ card. In the video the store management stood up to the customer and saved the day.

How nice if that was actually the case.  The reason that I write this today is because on the very day that I had to endure this piece of propaganda I was harassed not once but twice and nothing would ever be done about it.

  1.  I went to lunch.  We get a 30 min break from the all day affair that I call a work day. I arrive about 645 in the morning and my shift ends at 9 pm.  3o minutes in the middle to pee and shove food in my mouth is allowed.  I was in the bathroom when I heard this customer swearing about “that fucking pharmacist”  who had to be at lunch when she wanted to get her rx, and the piece of mind she was going to give later on. I told my boss.
  2. A man who took exception to the price of his Eliquis argued vehemently that the price was wrong.  Granted, it certainly wasn’t the same as it was in 2016 and I agreed with that, but I also said that the claim was processed through the right insurance with the right days supply on the right date and whatever price adjudicates is what I am obligated to collect. I offered to hold the  rx if he wanted to contact his insurance and he was under no obligation to purchase it that day if he wanted to check. The next day he came in to buy it and  I asked him what his insurance said and he was belligerent and rude about the whole ordeal ” WELL I”M HERE ARENT I”  Having quite enough, I said ” Sir, you don’t have to buy anything, as I told you yesterday, you can choose or not  choose to buy your Eliquis at this price. I only told you I cannot change it.”   He reported me as rude.

Not one of these interchanges brought anybody out to defend the pharmacist. Nobody approached the customers to tell them that their words accounted for verbal harassment.I have no doubt if either of them were to complete their survey, they would receive a humble apology and a gift card to make me look bad.

This kind of abuse takes place in pharmacies all across the land every single day.

So apparently unless I am raped or beaten in the store by a customer or an employee with witnesses, then I can conclude that their ZERO tolerance policy is perhaps just a bit of an exaggeration.

No April Fools

The New Rude: ignore

Filed under: Uncategorized — pharmacychick at 9:43 am on Friday, December 2, 2016

We all have technology that we love to use.  Im no exception. Ive written recently about all my E-toys. Ive embraced technology,perhaps not to the max simply because I may not understand how to use all the bells and whistles but I do love some of the things is provides.

With a smart phone, we have access to tools and information that before this era, we’d need a trip to the library for or a bank of books heavy enough to collapse a shelf.  Now all we have to do is load up an app or hit the search button.

Email can be a pain especially with all the junk mail we get ( delete delete delete) but its a nice way to get information to someone quickly.

I have noticed however a new phenomenon in electronic tendencies…ignore.

Maybe due to electronics overload, I dunno, but the availability of quick message/information transmission leads to an expectation of a quick return. As well it should be if a response is needed/required/requested.

It doesn’t always happen.  This seems to be happening more in text as well.  I text a lot so do a lot of my friends and coworkers. its a convenient way to converse in a busy world when picking up the phone isn’t the right thing to do at a particular time. My staff uses texts to converse with family instead of a personal phone call, which I try to keep to a minimum in the work place.  A text is small unobtrusive and discrete.  I  also try to be responsive to receiving  text. Its kinda like a conversation with a person who just happens to not be in the room.  its not a letter mailed..its not an email that can be looked at later…..a text it the e-equivalent of a little tap on the shoulder ” I have something to ask you”. In other words , its a form of commutation that usually expects an answer in a relatively short amount of time.

2 days isn’t a short amount of time.  Neither is “never”.  I have a friend that I like ( or maybe used to) that texts only when he feels like it.  I know that his life can be wonky and he took a new job recently.  I sent him a text, then a 2nd and a 3rd asking for his new address when he moved so I could update may records.  He has ignored it.  So I have decided that if thats how he chooses to “unfriend” me then fine. I wouldn’t be surprised if he makes some smart ass comment about being busy 3 weeks from now

Nobody is that busy to have no time to type a 2 second response on a smart phone that you carry with you 24-7.

I also have sent Facebook messages to friends occasionally asking them something, to which I get the same reply. the only difference is that Facebook actually can tell you it was “seen”.  THEN to have it ignored really constitutes the “new rude”.

I am curious as to the opinions of others about being e-ignored on a medium really designed for a faster response.  Now I don’t mean to imply that we have to pull off to the side of the road to text immediately or text while driving or in the middle of the night and sleep with our phones, but I would wonder if anyone else experiences this kind of “new rude”.

Cheers

PC

There’s NOTHING worse…a post Thanksgiving message

Filed under: Uncategorized — pharmacychick at 7:36 pm on Monday, November 28, 2016

Monday is the No.1 busiest day of the week.  Mondays before a holiday trump any other monday of the year.  They are chaotic as everybody wants to cram a lot of stuff into a shorter work week.  I am sure the doctors offices are no different.  It was pretty much run run run from 2 hours before we opened to close that night.  As I was operating on fumes half way thru the day we still had close to about 60 unfilled prescriptions in a pile, most of which were printed e-scripts.  Labels were made at  least, but none of them had been counted yet.  Its daunting looking at that pile when we had a full compliment of staff but the scripts were pouring in faster than we could even empty them from the queue.

Its always my feeling that its best to get the computer work done ASAP so we can track the rx. if its still in the queue, its hard to find.  Mr Crabby pants came to the counter in the midst of this mess and wanted a rx that had been scripted in by his doctor about an hour before.  Normally we’d have had that done likely but not this day.  He approached the counter and my tech told him that the script was printed but not assembled yet.  He was getting huffy with my tech so I came over still holding a stack of about 60 labels. ” You know theres nothing worse than driving all the way over here and finding out that my stuff isn’t ready!”   Well I am certainly sorry for your inconvenience but  ( holding the stack of scripts) all of these have come in ahead of yours, so Ill get it ready as soon as I can, Just hang tight.

After he stepped away, I pondered his ludicrous statement out loud “There is NOTHING worse than having to wait 10 more minutes”….. ” yea, nothing worse…abject poverty, having your child murdered, having a terminal painful disease, being a quadriplegic…nothing worse indeed…

I think we all could use a little perspective adjustment now and then and if I signed my own paycheck Id have been happy…no ecstatic to give Mr Crabby pants such an adjustment.  That there is indeed worse things in this world than not having something exactly the way you want it. WE use that term way too much.

Heard on the radio for carpet cleaning ” there is nothing worse than having company over and your carpets are dirty”

Heard on TV   “there is nothing worse than finding yourself without a mate” ( a computer dating service)

Heard on a radio show ” There is nothing worse than going to a restaurant and not finding anything you want on the menu”

You know what?  I wish i was those people because if those things are the worst things they have ever experienced then I want to be THEM.

There are a lot of worse things in this world than anything we experience in our daily lives unless you have been the unfortunate soul to have endured the worst that life has to offer. To you I offer my condolences.  To the rest of us< Lets suck it up and be grateful that if all we have to complain about is dirty carpets, being without a date, and having to wait a little longer for something, we are in very good shape. Give thanks.

Cheers,

PC

 

Lets talk technology!

Filed under: Uncategorized — pharmacychick at 8:18 pm on Tuesday, November 22, 2016

Technology…we all love technology. For the most part technology has made our lives run smoother.  It can also be said that it can complicate things to an infinite degree.  I love my tech toys.  I have MacBooks, iPad, iPhone  iPod, Kindles, bluetooths,SmartTV, etc etc etc.  You name it, the Chick house probably has it..(or soon will).

To that end, to own that technology  means to understand it and use it properly.  For a lot of people they simply cannot use it properly…or they think that it will replace one technological miracle…their brain.

May I say to you that tech toys and apps will not replace your brain…Its trying to however… I no longer know phone numbers, save my own.  My personal device has them all.  If I don’t remember a stat or some morsel of information all I have to do is ask Siri. WIKI knows everything about everything now,

We recently introduced a few tech advances in the pharmacy for our patients.  Some time ago we initiated reminder phone calls for patients to pick up their finished prescription.  More recently we initiated a text program to assist patients with their refills.  Its pretty easy.  Patients get a notification that a refill is due.  answer yes or no if they want the refill.  After its finished they get a text saying its ready.  Easy.

One might think….  Because a lot of our public has apparently retired their brain when they signed up for technology, people have failed to even use THIS rather simple technology properly.   they don’t read the message.. They don’t answer YES to refill it.  they simply show up to pick up a rx they didnt actually order.

” I got a text”. hmmm I can’t find anything for this person. “may I ask what the text said?”   “I have a prescription ready”. ( look around for rx in progress or returns to stock…nothing)  “Do you still have the text? and if so may I see it?” ” alert : Rx due to be filled, answer yes to refill and answer no to cancel.  ” I see its a reminder to see if you are ready for a rx Did you respond to the text?” (I already know the answer) “Uh no, I didn’t read the text”.  (Heavy sigh….)

Technology isn’t your babysitter. It wont make ME your babysitter either. It won’t replace your personal responsibility . It won’t make you take your meds,and it has no affinity for your wellbeing. They are just a bunch of codes to transmit information.  Some of which is normal, some of which is a waste of time. Ill never understand why people get so huffy about their failure to use technology correctly.  I can’t  spoon feed them.

Tech is merely a tool.  A tool to help you.  If you ever get to the point were technology replaces the need for your brain to be involved, God help us all.

 

An early goodbye to 2016 please

Filed under: Uncategorized — pharmacychick at 7:30 pm on Monday, November 14, 2016

I suppose some years rack up as better than some, but this year wasn’t the best for the Pharmacy Chick.  As a whole I’m ready for 2016 to enter the record books and go away.  I get asked via email if I have given up writing and the answer is no, but I can’t think of great things to write. But I thought id share just a bit of my personal side as to why I am stressed and distressed.

In January Mr Chick had a stomach ache, which I wrote about turned into emergency appendix removal.  Having met his deductible in 2015 it was very untimely to start meeting 2016 deductible so early!  He still was struggling with his back nearly a year after surgery 1.

Apri 1 brought the death of one of my dogs, 6 months after the death of my other dog.  Missing them both and down to 2 dogs one of which has outlived all the others so far.  she lives on borrowed time I know.

June we had some more tests on Mr Chicks Back and tried the equivalent of Snake Oil, some stem cell injections, none of which was covered under insurance.  $4k good bye and it didn’t work. $11k in out of pocket expenses so far…

We started process for 2nd surgery.

Sept was the 2nd surgery,  successful by surgery standards but 2 months later same symptoms persist. Doc says nerve damage could take yet another year to heal.  More waiting.

The back brace he work for 5 weeks aggravated the inguinal hernia he has had for many years.  He has to have a hernia repair done before years end. More time off work. More Bills. At least deductible is paid. Fix all you can before years end.

Add that to the 3 skin cancers he had taken off his face last week, that is 5 procedures he has had/or will have before the expiration of this year.  He has missed 10 weeks of work so far ( thank you FMLA and sick pay) and we still have to manage the hernia surgery.

I had an abnormal mammogram and had a second which was inconclusive so we are gonna check again in 6 months.  I care less about me than Mr Chick, so that is a 6 month wait I don’t care about.

One car had a head light out in October.. ” replace the bulb” I asked.  apparently newer model cars don’t ” replace bulbs” $1300 dollars later….yes you apparently replace ” assemblies” when you need a new head light bulb.  God help you if you have a LED..those I am told are $3k. There are advantages to having an old beater.  you can actually replace parts and not entire assemblies!

2 days later I got a broken crown.  Temp crown and $1100 OOP later I am better, but my company has really crappy dental insurance I have discovered.  Insurance is great…when you don’t use it. LOL I am grateful that I do have money in the bank to pay for this kind of financial stress. But bleeding cash isn’t a lot of fun, and we have bled a lot of it so far.

Work has been stressful with the retirement of my immediate superior and the take over by a person I cannot seem to communicate with. He is from a culture that doesn’t speak ” my language” and I don’t mean English.  He sounds like a robot. We had over 2300 flu shots to process in a 6 week period in a time where a tech I had a lot of problems with finally left, and we were 1 full time person short. I have been coming into work at 530 am working to 9 pm some nights to keep the work load from burying me. I praise the end of October and the downward slide of flu shots. Still havent replaced missing tech and most days the office has no staff to cover.

The company I work for has started a major shift in policies and procedures and nearly every day something new has come down the pipe requiring a change in how i do things. Questions are not allowed and explanations are not forthcoming. WE get random auditors showing up every 4-6 weeks for hours at a time. Tell me thats not stressful.

I sleep maybe 4-5 hours a night. And never all  those hours in a row.

Yup, 2016 can just blow.

No excuses

Filed under: Uncategorized — pharmacychick at 4:09 pm on Monday, October 24, 2016

Pharmacy Chick has started at least a dozen posts in recent days and most of them have fallen by the wayside for lack of interest or a decent conclusion. I want to write well, on subjects that matter enough to me to share.  I’ve received email from readers wondering if I have quit or moved on, and no, Ive done neither but I have seemed to have covered most of the subjects that interest me and to rehash them constantly is kind of a waste of time.

I do have a presence on Facebook, not as Pharmacy Chick, but as the real me.  Recently I made a post that garnished a lot of comments and interest and because it had a relationship to work, I decided that indeed, I have a subject worth writing about.

It started Saturday afternoon.  My tech went to lunch ( a mandatory function within our company…you cannot NOT take a lunch when you are a tech).  All was well until a certain time when it seemed all of Chickville descended on the pharmacy.  2 phones were ringing and at both windows (drop off and pick up) I had at least 2 people in line.  Thats about 6+ individuals that wanted my attention.  I was working thru one end of the windows when this Neanderthal of a man, with a teenage boy accompanying him, came up and spoke over everyone else ” Isn’t there anyone else around here?  I want some help”. I said ” no, I am the only staff member here at the  moment, Ill take care of you as soon as I can”.  It would seem that it would be pretty obvious that I wasn’t sitting around reading magazines and ignoring the lines. but that wasn’t acceptable, he had to go on. “There are other people down here too and we are waiting”. His tone of voice was abusive and inflammatory.  No shit sherlock, I’m not blind but I am also not able to be in two places at one time. ” Ill be there as soon as I can, I have to finish here”.  Bearing witness to all of this was our store manager who asked if he could help me so I had him help a nice lady find something on an aisle.  Finishing up I went down to the drop off and took care of a clearly embarrassed-f0r-me lady who dropped off her rx and said ” ill be back later and I promise I won’t yell at you”.  Neanderthal wasn’t to be found anymore.

Later my manager said ” you can call me anytime you need some extra help”.  He is a peach of a guy, someone with a heart of gold and I’d take a bullet for. I said ” thanks Rick, I got this, I just don’t need or appreciate being yelled at by jerks”.  And my boss said “Well we never know their circumstances”….

I thought about that for a while and I burned…not for pity but for resentment because that statement right there has taken our country from one of politeness and appropriate behavior to one of rudeness, violence, get-what-you-want-at-all-costs, take no prisoners.  I refused to accept that and I respectfully disagree with my boss.

Later that night I made a generic post about the incident explaining that circumstances are no excuse for rudeness and inappropriate behavior in social settings.  We need to exhibit self control, and mind our manners regardless of the crap we have in our lives.  if we can’t, we are showing others that we are petulant toddlers instead of civilized humans.

I got a lot of comments, mostly positive and in agreement.  One commenter was a mother of a special needs person who for the most part agreed, but said ” I am occasionally rude and I am not sorry for that  because I have a special needs child”.

Sorry, my friend, that is utter CRAP.  Let me expound on this

EVERYBODY has circumstances. Nobody is exempt.  You may have a special needs child.  The lady next you may have an abusive husband.  The man at the counter may have just lost his job.  The lady standing  next to you in line may have lost her son to a heroin addiction,  and the guy  next to you in traffic just lost his wife to cancer , and the person waiting on you at the  restaurant may have had a miscarriage 2 days ago…   WHOSE circumstances  trump anyone else’s?

NOBODY’S.. Everybody has crap in their lives we have to deal with.  That is just a fact of life. If you are reading this and you can say ” I have no crap”  consider yourself lucky, because someday you will. we all do.  Life is tough.

That does  not justify ruining someone else’s day because your day sucks.  Why am I telling you this?  Why does this matter?  Because I have seen an increase in in appropriate behavior exploding over the last several years. If you work in a service industry or with the public you’ll agree… We see it on you tube, filmed by cell phone cameras.  We see it captured on video surveillance in stores.  Its disgusting frankly, so see people descend into behavior that is frankly,  embarrassing to watch and probably worse to witness.

Circumstances are not an excuse for being rude to people you come in contact with.

Circumstances are not a justification for taking out your frustrations on others

Circumstances are not a reason for abusing other people, your own children or animals

Circumstances are just that…Circumstances.  WE all have them.  We all have our baggage that life has given us to carry. So the next time you want to lash out, pack it away.  Be nice. Be polite, Be proper.  Its not your right to be nasty, rude or inappropriate.

And if you are?  Why don’t you man up and apologize.

 

And the the rest of the story?  My tech came back and the first thing she said was ” Man, I sure feel sorry for Reba in the Deli, this guy was yelling at her about something wrong with his sandwich”  I asked  Did he have a teenage boy with him?  ” why yes he did..”

What you think that teen was learning…..

 

Be an encourager, a Coke and a smile!

Filed under: Uncategorized — pharmacychick at 5:00 pm on Tuesday, June 7, 2016

In that grand old world out there, being a retail pharmacist is akin to being a punching bag in a white coat.  That being said I also state that many professions are in the same boat.  I speak for flight attendants, wait-staff, checkers, etc…and the common thread to all of us, is that we  are cursed  um… blessed to deal with the public on a daily basis.

It takes a lot of fortitude to spend one’s career dealing with the public.  I don’t need to go into examples because most of my readers are either pharmacists or patients.  If you are a patient and are still reading me after all these years I am going to assume that you are a good patient.  If you aren’t then you have most likely  decided you hate me and don’t read me anymore anyway…or read me only to throw caustic comments my way.

I am going to add another profession to the list of the abused:  Golf professional.  I say that because I have developed a special friendship with the  head professional at the club that I am a member at.  For that, he has let me into the life of a golf professional, an eye opening experience to say the least.   Thankfully he doesn’t mind sharing what its like to be a professional all the way down to the cellular level in the day to day activities.  I have developed a great appreciation of the work that he does but more so, what he has to put up with.  Who’d have thought that in a place where one pursues a pleasure activity that there would be so much angst.  Its not an easy job.  He’s dealing with the “public” too, albeit they are referred to as ” members”.   He has a tough skin but he takes a lot of the criticism personally.

A lot of us do that however…  I can have accolades all day but if I get one person who berates me, It pretty much ruins my day.  Same for my friend.  He is a great human being, a gifted teacher, a compassionate individual, soft spoken yet eloquent. He “makes” time for everyone despite the fact that his weeks are often 60-70 hours.  I don’t confess to work that many hours. I can’t do it anymore. When I am on shift I am performing at top speed for every moment. Its exhausting both physically but mostly mentally.  Some days, as I approach that 13th hour on the clock, my brain is starting to break.

He breaks too. So I decided to be his encourager.  Someone to be in his corner, when nobody else may be on any given day.  Ive actually adopted the idea of being an encourager at work too,  to  offset the self loathing I suffer from.  The fact is, I may do amazing things ( well not really) but inside I feel at a loss of importance and value. So I encourage others so that they don’t feel the same way I do. Nearly every day at work, I will make an effort to make a positive remark to dozens of people.  Most of the time its a comment about what they are wearing ” boy you look great in blue”, ‘ Love that jacket!”  I think people need to be uplifted to off set the rigors of the day that beat us up. I have an encourager too.  He is a man that brings me a coke whenever he is in the store.  He simply stops by, tells me Hello, and hands me a coke.  Makes my day EVERY.SINGLE.TIME.

For my professional, I want to walk into his office every day I play and greet him with the best smile ( and a COKE)  he will see all day, not because I have to, but because I happen to LIKE HIM as a person and a valued friend.  I want to elevate him to a place that will hopefully sustain him during the attacks on his psyche that will occur all day long. In return… well..thats the kicker I need no return!

Well, maybe I can hope for  ONE return, a continuing friendship that blesses my life with this special person and his family. Over the 28 years that I have lived in my community, I have learned the value of a friend.  I have no family in the city I live in. My nearest relative is 500 miles away…except Mr Chick of course.  Making friends is hard for me. Making acquaintances is easy.  I have a zillion of those, but FRIENDS..that takes effort…and time..and trust.  Introverts don’t make friends easily, but they make excellent friends.  We don’t require a lot of maintenance because its exhausting for the introvert to spend TOO Much time with him or her.

I wish I could do more.  He has a personality type much like mine, self depreciating sense of humor ( its almost a contest who can self insult the most…).  He is good for me tho,  he is my gifted teacher and motivates me to keep trying when I really want to give up on the game I love so much but gives me great grief.  I want to be better, I demand to get better. I will get better.

But mostly I want to love on him like he deserves. To show my friend ( which is better than family..family can be so mean to each other) that there are some people out there who knows he is awesome and amazing and doing a fantastic job doing what he loves to do, thru much effort and time and energy.

who can you be an encourager to? Or who has been your encourager?

 

Everyone is talking bathrooms

Filed under: Uncategorized — pharmacychick at 7:43 am on Sunday, May 22, 2016

The newsiest news lately is bathrooms….and change rooms too if you want to lump them all together.  Everybody is in a tither about bathrooms. Im just gonna make a short post about how I feel about the matter and let the comments decide for themselves how they feel.

In my workplace we have 2 Trans.  Both are male that have identified themselves as female. One has made the outward transition to female by wearing ladies clothes etc. and the other, while taking meds to make the change, still outwardly seems to identify as a male by physical appearance, clothing  etc.. Ive seen both frequently in the store.  1 uses the ladies room and the other still uses the mens.

I don’t care.  There ya go. There are things about this overall situation, as a conservative Christian, that would be worthy of a theological discussion but this isn’t the post for it.

If you have to go to the bathroom, and you look and dress like a lady, then use the ladies room, or a family style room where you can lock yourself in privately and not worry about who might see you and be offended. I mean, whats gonna freak people out more? a person who appears to be a woman walking in to a women’s restroom? or a mans?   I understand that mens rooms often don’t have “stalls” but  perhaps its time for all bathrooms to have them. I dunno…

Lockerooms are a little dicey for me at this time.  Thats when the gloves come off…and the shorts, and the bras and the makeup for all to see.  I still feel that in THIS case,  whats under your clothes might matter when thats what is about to be exposed in a public shower in a lockeroom.

Perhaps the future lies in construction…where buildings have bathrooms…just a line of single-holers with locked doors.  no labels, no freaking out…but what is your opinion??

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